Freelancer profile translated to English.

Description

Administrative assistant specializing in e-commerce customer service, I help entrepreneurs save time by managing their administrative tasks and customer relations.

- Management of customer emails

- Order tracking

- After-sales service (SAV)

- Organization of your inbox

- Management of schedules and administrative tasks

Serious, organized, and responsive, I make it a point of honor to offer a professional, clear, and efficient service in order to improve your customer satisfaction and allow you to concentrate on your business.

Available and attentive, I adapt to your needs to support you on a daily basis.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Elico
E-commerce order picker
April 2025 - October 2025 (6 months)
- Order tracking management
- Compliance with deadlines
- Understanding the customer journey
- Rigorous and organized work

This experience allows me today to understand the needs of online stores and to ensure efficient customer service.
Sense of organization Customer service management
MJ Consulting
Secretary / Switchboard operator
May 2021 - November 2021 (6 months)
- Reception and call management
- Management and updating of administrative files
- Organization and filing of documents

Experience that allowed me to develop rigor, organization, and a sense of service.
Writing administrative documents Sense of organization
Supermarché, boulangerie
Customer relations / Sales
January 2018 - April 2021 (3 years and 3 months)
- Customer reception and management
- Priority management
- Teamwork

Experience reinforcing my communication and customer relations skills.
Customer service management Customer relations