Freelancer profile translated to English.

Description

I am a professional in customer management and operational support with experience in multichannel customer service (in-person, telephone, email, and social media).

I have worked managing customization projects from initial request to final delivery, participating in the preparation and execution of orders, organizing materials, controlling deadlines, and performing continuous follow-up to ensure each order was completed correctly.

I manage multiple orders simultaneously, maintaining clear and professional communication with each client.

I have also participated in social media management, assisting with content posting and responding to inquiries, contributing to maintaining active communication with the community.

I work in a structured, responsible, and results-oriented manner. I adapt easily to new tools, platforms, and work methods, maintaining a constant attitude of learning and improvement.

Languages

Spanish
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Globalo sl
Order Management and Customer Service
RETAIL (SMALL BUSINESS)
August 2019 - Today (7 years)
•Comprehensive in-person, telephone, and email customer service.
•Complete management of personalized orders from request to final delivery.
•Creation and adaptation of designs (assemblies and creations from scratch).
•Preparation of files for DTF printing and coordination with production.
•Calculation of budgets based on time and complexity of the work.
•Preparation and organization of orders to suppliers (product selection and system entry).
•Review of delivery notes and allocation of materials for each order.
•Simultaneous management of multiple orders and deadline control.
Order Management Organization Time Management Adobe Photoshop Customer Management