Description

Versatile and detail-oriented Business Analyst with extensive experience delivering functional and technical solutions across ticketing systems, CPG (Consumer Packaged Goods), payroll/HR systems, WMS/logistics, and oil & gas industries.

Proven ability to gather business requirements, design functional blueprints, manage system testing cycles, and coordinate with international development teams.

Skilled at leading workshops, managing integrations (ERP, CRM, APIs), and supporting cross-functional collaboration in Agile environments (Scrum, Kanban). Consistently bridges the gap between business stakeholders and IT teams to deliver high-impact, scalable solutions.

Methodologies and environments:

• Frameworks: SDLC, Agile (Scrum/Kanban), DevOps, SAFe, ITIL

• Analysis: Requirements Gathering, Process Mapping, BPMN, UML, Blueprints

• Project Management: Sprint Planning, Backlog Grooming, Time & Cost Tracking

• Testing: UAT, FAT, SAT, API Testing, QA Coordination

• Business Knowledge: CPG, Payroll, Ticketing, Logistics, CRM, ERP

• ERP & Systems: SAP, Microsoft Dynamics 365, Odoo, WMS, Transit Modules

Software/Tools Knowledge:

• Project & Dev Tools: Jira, Confluence, Azure DevOps, Trello

• BI/ETL: Power BI, Power Apps, Power Automate

• Backend & API: Postman, SQL, Bitbucket, Git

• Languages: Python, JavaScript

• Other Tools: Jenkins, Airflow, Maven, Docker, Ansible, AWS, Azure

• Industry-Specific: Celero, Freshsales, GSuite, SAP TPM, WMS.

Languages

Spanish
Native or bilingual
English
Native or bilingual
French
Conversational

Workplace preferences

Remote only

Primarily works remotely

Indra
Senior manager
April 2023 - Today (3 years and 2 months)
Colombia
• Led functional and technical analysis for 10+ complex bids, converting procurement requirements into solution architectures, contributing to over €1 B in bid value.
• Developed bid documentation, system architecture diagrams, and resource estimates with the support of Copilot 365, AI Platforms (e.g ChatGPT, Google Gemini) and Subject Matter Experts for complex transportation projects (e.g Ticketing, Tolling, Air Traffic).
• Designed system flows for PCI-DSS-compliant payment processing, journey construction, and fare calculation.
• Designed data flows, API integrations, and documented specifications for system interactions with CRM, ERP, IVRs, Mobile and Web Applications and external platforms.
Business analysis Project Management Bid management Business development SAAS
World Subud Association
System Administrator (Digital Preservation)
January 2022 - December 2024 (2 years and 11 months)
• Managed an international team of 6+ people, coordinating goals and priorities.
• Ensured the process of preservation of 50,000+ assets using Preservica Preservation System.
• Configured preservation rules, managed users, and supported ingestion workflows.
The Raw Office
IT Project Manager (eCommerce)
February 2023 - October 2023 (8 months)
• Led and mentored an international team of 10+ professionals. Use of Agile Scrum and Kanban Framework.
• Gathered requirements and developed IT roadmaps for omnichannel ecommerce and
3rd Party Logistics systems.
• Oversaw API integrations with eCommerce platforms (Shopify, Amazon) and logistics carriers (Fedex, USPS, UPS).
• Established and maintained project timelines and deadlines. As well as planning of the project's budget.