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Camille VivarelliCV

Camille Vivarelli

SENIOR CRM & DATA CONSULTANT

€900/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Camille

CRM & Digital Transformation Expert with 12 years of experience in managing technological and organizational modernization projects.

🔄 Change Management
Technology Migration · CRM/Loyalty Evolution · Organizational Transformation

Are you changing your CRM tool, loyalty program, or marketing organization? I will guide you from strategy to field adoption. I have led transformations in complex environments (large accounts, multi-country, multi-team).

Result: projects that succeed, teams that engage.


📬 End-to-End Relational Marketing Support
Program Audit · Campaign Setup · Performance Monitoring

From auditing your current program to monitoring campaign KPIs, I will handle all your relational marketing – or the part you need. Salesforce, Adobe Campaign, Braze, Marigold...: I work directly within your tools.

You maintain oversight, I provide expertise and execution.


📊 Marketing Data Project Management
Scoping · Coordination · Deployment

Do you have a data or CRM project to launch and need a project manager who understands both business needs and technical constraints? I have managed marketing data projects in multi-stakeholder environments (IT, agencies, business teams), from defining requirements to production.


📋 Tender Organization and Management
Structuring · Management · Closing

Need an expert eye to scope, manage, or respond to a CRM/digital tender? With over 50 tenders managed and a 40% conversion rate, I structure the process, coordinate contributors, and maximize your chances of success – whether you are the client or the provider.
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Epsilon France – Groupe Publicis
    NEW BUSINESS LEAD
    January 2020 - January 2026 (6 years)
    Paris, France
    Management of the commercial strategy for the Digital Marketing Platforms division and leadership of the digital transformation strategy for large multi-sector clients (Luxury, Retail, Automotive, Services).

    Key Achievements:
    • Leadership of 50+ CRM transformation projects with a 40% success rate on tenders
    • Deployment of behavioral segmentation strategies generating +30% operational efficiency
    • Design of personalized omnichannel customer journeys for Swarovski (Luxury), Rimowa (Travel Retail), Pernod Ricard (Spirits)
    • Sector expertise: B2C premium, retail, e-commerce
    • Management of multidisciplinary teams (data analysts, CRM managers, Tech lead)
    • Facilitation of co-construction workshops with marketing and IT management
    Digital Transformation Organizational Transformation Salesforce Commercial Strategy Specifications
  • Epsilon France – Groupe Publicis
    SENIOR CRM CONSULTANT
    January 2018 - January 2020 (2 years)
    Paris, France
    Strategic and operational support for CRM programs for large accounts and structuring data projects:

    • Complete overhaul of CRM/loyalty programs and automation
    • Optimization of multi-channel campaigns (email, SMS, mobile app)
    • Implementation of real-time dashboards for performance monitoring and in-depth customer knowledge

    Renault Group Mission (2 years) – European CRM & Digital Transformation

    • Multi-country audit of Data & CRM maturity (8 countries)
    • Development of a strategy for harmonizing CRM and Data marketing practices
    • Design & facilitation of a coaching and training program for local teams, including multidisciplinary agencies
    • International coordination of multi-country teams and global reporting

    RESULTS:+30% harmonization of digital processes across Europe
    CRM Data Project Management Data Visualization Customer Experience Agile Method
  • NetBooster (Ex-Artefact)
    CRM PROJECT MANAGER
    January 2013 - January 2018 (5 years)
    Paris, France
    • End-to-end management of CRM projects: brief, creation, integration, setup, deployment
    • Technical management of databases and campaign tools (Selligent, Salesforce, Adobe…)
    • Reporting, analysis, and optimization recommendations
    • Consulting on the selection and implementation of CRM solutions
    • Participation in tenders as a 360° Customer Strategy CRM expert

    Mission for Société des Bains de Mer - Monaco:

    • Optimization of the cross-property customer strategy (hotels, restaurants, casinos)
    • Design of a unified customer journey across all establishments
    • Development of loyalty and customer activation campaigns
    • Implementation of a 360° view of premium customer relations
    CRM SQL PowerBI Salesforce Adobe Marketing Cloud

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Education

  • Continuing education in change management
    ADKAR and Kotter Methods
    2025
    Formation continue en gestion du changement
  • Master 2, MSc
    SKEMA Business School
    2013
    Master 2, MSc

Skill set

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