About Camille
French
Native or bilingual
English
Fluent
Experience
- Epsilon France – Groupe PublicisNEW BUSINESS LEADJanuary 2020 - January 2026 (6 years)Paris, FranceManagement of the commercial strategy for the Digital Marketing Platforms division and leadership of the digital transformation strategy for large multi-sector clients (Luxury, Retail, Automotive, Services).Key Achievements:• Leadership of 50+ CRM transformation projects with a 40% success rate on tenders• Deployment of behavioral segmentation strategies generating +30% operational efficiency• Design of personalized omnichannel customer journeys for Swarovski (Luxury), Rimowa (Travel Retail), Pernod Ricard (Spirits)• Sector expertise: B2C premium, retail, e-commerce• Management of multidisciplinary teams (data analysts, CRM managers, Tech lead)• Facilitation of co-construction workshops with marketing and IT management
- Epsilon France – Groupe PublicisSENIOR CRM CONSULTANTJanuary 2018 - January 2020 (2 years)Paris, FranceStrategic and operational support for CRM programs for large accounts and structuring data projects:• Complete overhaul of CRM/loyalty programs and automation• Optimization of multi-channel campaigns (email, SMS, mobile app)• Implementation of real-time dashboards for performance monitoring and in-depth customer knowledgeRenault Group Mission (2 years) – European CRM & Digital Transformation• Multi-country audit of Data & CRM maturity (8 countries)• Development of a strategy for harmonizing CRM and Data marketing practices• Design & facilitation of a coaching and training program for local teams, including multidisciplinary agencies• International coordination of multi-country teams and global reportingRESULTS:+30% harmonization of digital processes across Europe
- NetBooster (Ex-Artefact)CRM PROJECT MANAGERJanuary 2013 - January 2018 (5 years)Paris, France• End-to-end management of CRM projects: brief, creation, integration, setup, deployment• Technical management of databases and campaign tools (Selligent, Salesforce, Adobe…)• Reporting, analysis, and optimization recommendations• Consulting on the selection and implementation of CRM solutions• Participation in tenders as a 360° Customer Strategy CRM expertMission for Société des Bains de Mer - Monaco:• Optimization of the cross-property customer strategy (hotels, restaurants, casinos)• Design of a unified customer journey across all establishments• Development of loyalty and customer activation campaigns• Implementation of a 360° view of premium customer relations
Recommendations
Be the first to recommend Camille
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Continuing education in change managementADKAR and Kotter Methods2025Formation continue en gestion du changement
- Master 2, MScSKEMA Business School2013Master 2, MSc