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Camille R.CR

Camille R.

E-Commerce/Tourism Consultant

€400/day
Bordeaux, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Camille

Hey!


A passionate consultant in tourism innovation, I support industry players in their digital and operational transformation.


With 15 years of international experience in high-end hospitality and travel marketplaces, I master digital project management, customer experience optimization, and strategic partnership management.


As a specialist in rebranding, digital marketing, and commercial performance, I put my expertise to work for companies looking to boost their visibility, retain their customers, and develop responsible offerings.


My approach: active listening, customer-centricity, proactivity, and results orientation.


Trilingual (FR/ES/EN), I am comfortable in multicultural environments and constantly monitor tourism trends.


Ready to take on your challenges, from web development to key account negotiation, to make your brand shine in a rapidly changing market.


Call Me Maybe! A tourism professional, I help advertisers in the sector address strategic and operational issues to optimize their visibility and profitability.

A true temporary right-hand, I adapt my skills to your needs.

My experience in Hotel Management and Customer Relations allows me to approach complex situations with relevance to find solutions tailored to needs.

A true temporary right-hand, I adapt my skills to your needs.

So call me maybe!

Cheers
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Fluent

Can work on-site
Bordeaux (up to 40km)

Experience

  • ESG Luxe
    Hotel Management Teacher
    EDUCATION AND E-LEARNING
    September 2024 - Today (1 year and 9 months)
    Bordeaux, France
    - Transmit my passion for the Tourism sector to Bachelor and Master students.
    - Share operational and strategic best practices, methodology, general knowledge, and professional experiences to prepare them for the future.
    Eloquence Knowledge Transfer Workshop Facilitation
  • Cdiscount Voyages
    Key Account Manager
    January 2019 - September 2024 (5 years and 8 months)
    - Manage commercial performance (Revenue €90M) and track website KPIs
    - Deploy digital solutions (White Label Perfectstay +10% Revenue/year, payment in 4 installments (FLOA bank))
    - Negotiate exclusive commercial agreements with major Tour Operators, Misterfly, and airlines (Air France, Emirates, Qatar, Corsair...)
    - Prospect and retain a portfolio of Tour Operators via the Orchestra web platform (Fram, BeachCombers Tours, NG, FairMoove, CDM...)
    - Monitor and optimize B2C Customer Relationship Management.
  • Novotel Nusa Dua
    Assistant Manager
    HOSPITALITY
    March 2016 - March 2018 (2 years)
    Denpasar, Indonesia
    - Oversee all hotel operations
    - Develop the Customer Experience strategy (+6pts NPS)
    - Approve the commercial and marketing strategy
    - Manage and track P&L and various KPIs
    Establishment Management Customer Journey KPI Analysis Sales Strategy Cost Reduction

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Education

  • International Business BTS
    Saint Exupery, La Rochelle
    2005
    Relations Presse, relations Publiques, Evenementiel
  • Master in Communication
    ISCOM, Paris
    2008
    Stratégie de Marque, Relations Publiques, Relations Presse, Evenementiel

Skill set

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