Freelancer profile translated to English.
Back to original languageAbout Camille
I am aZoho CRM consultant specializing in structuring and automating the customer journey.
Many companies use Zoho as a simple CRM, when it can become a true automated customer acquisition system.
My work consists of transforming your CRM into a tool that:
• centralizes your leads
• structures your sales pipeline
• automates certain follow-ups
• improves lead conversion into customers
MY SERVICES
🔧 Zoho CRM Audit & Optimization
Analysis of your current Zoho CRM usage to identify friction points and automation opportunities.
- CRM audit
- Analysis of the current customer journey
- Optimization recommendations
- Prioritized action plan
⚙️ Implementation of Automated Customer Journeys
Design and implementation of a system to structure and automate your customer acquisition.
- Sales pipeline structuring
- Workflow automation
- Implementation of email sequences
- Prospect follow-up automation
- Lead management optimization
📊 Sales Management & Visibility
Creation of tools to track your sales activity and improve decision-making.
- Zoho CRM / Zoho Analytics dashboards
- Pipeline tracking
- Conversion indicators
- Sales reporting
MY GOAL
To help you transition:
➡️ from an underutilized CRM
➡️ to a structured system that truly supports your customer acquisition
GET IN TOUCH
🌐 Discover my approach and use cases: impulz-consulting.com
Do you use Zoho but feel you're not leveraging its full potential?
I would be delighted to discuss your situation and identify possible optimizations.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- MadflyZoho ConsultantCONSULTING AND AUDITSApril 2026 - Today (4 months)Nantes, France
Audit and consulting mission to optimize business processes and Zoho One usage
- **Business Process Audit**: analysis of the existing situation, identification of friction points and improvement levers- **Zoho One Configuration Audit**: review of settings, data quality, existing automations and integrations- **Recommendations and Optimization Plan**: prioritization of high-impact actions, improvement roadmap, and best practices - ParteamZoho Consultant and Community Portal Project ManagerHUMAN RESOURCESFebruary 2024 - Today (2 years and 6 months)Nantes, France
Support for Parteam in structuring and optimizing its Zoho ecosystem and business processes, with the aim of improving team efficiency and user experience.
- **Project Management**: stakeholder coordination, backlog management, priority tracking, and deadline adherence- **Zoho One Management and Optimization**: administration, advanced configuration, and continuous improvement to meet business needs- **Community Portal**: project management for the design and evolution of a portal, user experience improvement, and discussion facilitation - ToolyZoho One Project ManagerSOFTWARE PUBLISHINGNovember 2024 - April 2025 (5 months)Paris, France
For one of their clients in the education sector: managing a digital transformation project on the Zoho ecosystem to optimize commercial and administrative processes
- **Zoho CRM Redesign**: restructuring modules, optimizing pipelines, and improving opportunity tracking to enhance sales performance- **Automation Implementation**: creating workflows and business rules to automate repetitive tasks and ensure process reliability.- **Blueprint Activation**: deploying Blueprint to standardize processes and secure the sales cycle- **Zoho Books Integration**: CRM / Books connection to streamline financial management and improve data visibility
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Education
- MSc Data Analytics & Marketing ManagerOMNES Education / INSEEC2020Niveau : Major de promotion
- Bachelor's Degree in Digital Marketing & e-businessSup de Pub2019