Freelancer profile translated to English.
Back to original languageAbout Camille
Project Manager & Client Operations Manager— 7 years of experience supporting clients and teams in project delivery, operations optimization, and process structuring in rapidly evolving environments. Strong focus on client satisfaction, retention, and operational excellence.
KEY SKILLS
- **Project Management**: Agile/Scrum Methodologies, Roadmap Building, Multi-Project Coordination, Risk & Deadline Management
- **Operations**: Process Optimization & Automation, Operational Scaling, Continuous Improvement
- **Client Success**: Onboarding, Retention, Account & Client Relationship Management, Escalation Management
- **Leadership**: Stakeholder Management, Team Coaching & Development, Cross-functional Collaboration, Conflict Resolution
- **Tools & Analytics**: Notion, Airtable, ClickUp, Zapier, CRM (Salesforce, HubSpot, Zendesk), Excel
English
Fluent
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Closing MasteryProject Manager & Client OperationsEDUCATION AND E-LEARNINGNovember 2022 - December 2025 (3 years and 1 month)Manille, Philippines
- Manage multiple complex projects from start to finish, respecting deadlines and scope, while ensuring a high level of quality.
- Analyze existing processes and redesign workflows, reducing delivery times by 25-30%.
- Optimize resource allocation across multiple projects in parallel to balance priorities and meet commitments.
- Anticipate and manage risks throughout projects, escalating blocking points to stakeholders.
- Quality control to ensure deliverables meet defined validation criteria.
- Clear and regular reporting on progress, risks, and milestones to internal and external stakeholders.
- Foster a collaborative team dynamic by coaching and supporting members to promote performance and engagement.
- TidybearClient Success & Operations ManagerE-COMMERCENovember 2019 - January 2022 (2 years and 2 months)Paris, France- Manage the follow-up and operations for 80 clients and 25 service partners, improving satisfaction and retention by over 15%- Lead cross-selling and up-selling initiatives, significantly increasing account revenue while maintaining service quality- Coordinate client-partner workflows, achieving over 95% on-time project delivery- Manage client escalations, reducing unresolved issues by 15%- Optimize operational processes, improving efficiency by 25-30% and supporting company growth
- uRootRecruitment ConsultantE-COMMERCENovember 2018 - January 2019 (3 months)Paris, FranceuRoot is an SEO agency that bases its expertise on increasing organic traffic.Two profiles were recruited: a digital project manager on a permanent contract and a sales intern.// DEFINING NEEDS //➲ Participation in defining the candidate profiles sought.➲ Definition of the most effective sourcing strategy.➲ Assessment of new recruitment methods.➲ Definition of job descriptions.➲ Definition of a budget allocated for posting job ads.// HIGHLIGHTING JOB ADVERTISEMENTS //➲ Choice of channels, writing, and dissemination of advertisements.➲ Sourcing to pre-select the most relevant profiles.// INTERVIEW PROCESS //➲ Conducting telephone pre-screening interviews.➲ Conducting in-person interviews.➲ Debriefing and post-interview reports.Management of the entire recruitment process and participation in the final decision-making.
Reviews
Baptiste
uRoot
Reviewed on 1/25/2019
Camille is excellent in all aspects.
She understood our needs despite our lack of maturity on the subject and adapted accordingly to offer us suitable solutions.
The exchanges were fluid, clear, and precise. The recruitment process went as smoothly as possible, allowing us to focus on our core business while confidently delegating the recruitment to Camille.
We found our gem, thank you Camille!
Recommendations
FU
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Education
- Bachelor in Luxury MarketingEIML Paris2017
- Master in Web Marketing and Digital StrategyISEAM