Freelancer profile translated to English.
Back to original languageAbout Camille
With 6 years of experience in Customer Experience and Marketing within major groups (Air France, Carrefour E-commerce), I have chosen to put this expertise to work for my own entrepreneurial project by creating my e-commerce and retail structure.
Today, I offer my freelance services to support you with your Customer Service (Processes, customer email writing, etc.), Customer Marketing, or Project Management challenges. My dual role as a key account expert and business owner allows me to combine strategic vision with operational agility.
Technical skills:
- CMS & E-commerce: WordPress (Elementor, Dokan, WooCommerce).
- Tools & Web: Google Suite, social media management.
Feel free to contact me, I would be delighted to discuss your needs and contribute to the success of your projects!
French
Native or bilingual
English
Fluent
Can work on-site
Rennes (up to 50km)
Experience
- SOUVENIRSFOUNDER OF A 100% MADE IN FRANCE SOUVENIRS COMPANYE-COMMERCEOctober 2024 - Today (1 year and 10 months)Rennes, France• Creation and management of an e-commerce marketplace with 1500 products from 54 brands: souvenirs-france.com• Setup and management of 2 vending machines (Ouistreham and Saint-Malo)• Management of the entire company
- Carrefour E-CommerceE-COMMERCE CUSTOMER EXPERIENCE MANAGERRETAIL (SMALL BUSINESS)February 2020 - September 2024 (4 years and 7 months)Massy, France• Implementation of new customer-facing projects to ensure an optimal experience for e-commerce customers• KPI monitoring and management• Creation and continuous improvement of processes for advisors Writing customer communication briefs• Service quality monitoring• Management of an apprentice
- AustralieOVERSEAS EXPERIENCE - VARIOUS SEASONAL JOBSJanuary 2018 - January 2019 (1 year)Melbourne VIC, AustraliaExperience to improve my English level. I had the opportunity to hold several jobs during this period: waitress, warehouse worker, etc.
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Education
- MASTER MARKETING specializing in BUSINESS ECONOMICS AND MARKETSUniversité Paris 132018
- INFORMATION-COMMUNICATION DEGREEUNIVERSITÉ RENNES II2016LICENCE INFORMATION-COMMUNICATION