Camille Jacquot

As a Category Buyer, I was responsible for supporting the business in defining needs, all the way through to contracting, including sourcing, negotiation, and continuous improvement plans for my purchasing categories on a Group-wide scope. I optimized the Group's expense amount within my area of expertise, and my role is to become a business partner to the business lines through value creation and efficiency. Missions:

- Participating in the management of relationships with internal specifiers, purchasing correspondents from group entities, and suppliers;

- Assisting in the preparation of specifications and the launch of calls for tenders;

- Reviewing and analyzing offers;

- Negotiating prices and contracting purchases;

- Renewing existing contracts;

- Monitoring the quantity and quality of services performed;

- Updating data in the purchasing information system;

- Technological and market monitoring.

As a business buyer, I ensured the completeness of purchasing and supply processes within my scope and met the needs of my entity. I optimized and challenged the expressions of needs produced by the business lines. I optimized the expense amount of the entity for which I was the main point of contact across all my scopes. Missions:

- Conducting Calls for Tenders on ATU services in compliance with defined processes;

- Finalizing and sending orders to suppliers after verifying the various conditions;

- Managing and accelerating the payment deadlines of our suppliers in line with the Group's ambitions for exemplarity;

- Placing orders on large contracts (multi-CGB orders) and anticipating renewal deadlines (maintenance, royalties, etc.);

- Ensuring data reliability in the CA-GIP Purchasing IS (Easy) and monitoring team indicators (supplier risk, reporting, etc.).

Customer-focused, I personally invested in customer satisfaction and adopted a proactive stance to protect customer interests. I understood consumer expectations and anticipated their needs: I was able to innovate to implement customer care actions that set the company apart. Missions:

- Maintaining personalized relationships with customers and assisting them in their efforts;

- Responding to customer requests by phone and email;

- Analyzing and resolving problems quickly and efficiently;

- Managing complaints and finding satisfactory solutions for customers;

- Evaluating customer feedback and gathering their suggestions;

- Developing strategies to improve customer satisfaction;

- Following up on requests and problems and ensuring they are resolved within the deadlines;

- Working closely with other departments of the company.