Freelancer profile translated to English.
Back to original languageAbout Camille
Versatile profile with experience in events, premium customer relations, project management, and commercial support.
Experience built in demanding environments: luxury hotels, premium fashion, beauty, and digital companies. My career has allowed me to develop a great adaptability and an understanding of the expectations of diverse clients and partners.
My areas of expertise:
• 🤝 Customer Relations & Loyalty: personalized customer support, management of complex requests, client portfolio monitoring, and search for adapted solutions to ensure satisfaction.
• 📅 Event Organization & Project Coordination: logistical management, coordination of speakers, partners, and service providers, monitoring of project stages until completion.
• 💼 Commercial & Administrative Support: file monitoring, client account management, data control, invoicing, preparation of commercial materials, and team support.
• ✉️ Communication & Marketing: content creation and adaptation, management of communication materials, French/English translation, and liaison with various stakeholders.
• 🌍 International Environment: comfortable in multicultural contexts due to my background in international hotel management and my experiences with international clientele.
My qualities: organized, rigorous, and responsive, I am recognized for my excellent interpersonal skills, my autonomy, and my ability to adapt quickly to new environments. I particularly appreciate tasks where I can bring my energy, my sense of service, and my initiative.
Available to support your teams on assignments in assistance, events, customer relations, commercial support, or project management
English
Native or bilingual
French
Native or bilingual
Spanish
Basic
Can work on-site
Paris (up to 50km)
Experience
- Forum HOTel&SPAProject Manager / Executive AssistantNovember 2024 - June 2026 (1 year and 7 months)Manage participant and guest logistics (invitations, registrations, transport, accommodation). Oversee the production of materials (signage, programs, goodies). Implement the communication plan (web, print, social media, press relations). Coordinate the creation of visual and written content. Manage ticketing or registrations. Coordinate service providers and public reception. Monitor event quality in real-time.
- DOCTOLIBCustomer Retention SpecialistJuly 2022 - October 2024 (2 years and 3 months)Paris, FranceDevelop and implement strategies to reduce churn rate and ensure a high level of customer satisfaction I Identify at-risk customers I Train and educate customers on products I Find solutions tailored to customer issues I Sales Negotiation I Measure key performance indicators related to churn | 45% monthly churn reduction | Management of 100 client accounts per month.
- LE BRISTOL PARISSales & Marketing CoordinatorOctober 2021 - March 2022 (5 months)Coordinate sales team missions in France and abroad I Conduct hotel visits for travel agents I Coordinate Fam Trips I Prepare and translate internal presentations and memos in French and English.
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Education
- "Maîtriser la relation client par téléphone" "Construire et déployer sa stratégie commerciale""Maîtriser la relation client par téléphone" "Construire et déployer sa stratégie commerciale"
- MBA INTERNATIONAL HOSPITALITY & LUXURY BRAND MANAGEMENTCENTRE DE MANAGEMENT HOTELIER INTERNATIONAL2019