Camille Alezan

A poorly structured customer service means stressed teams and frustrated customers.

That's exactly where I come in ✨

After 7 years managing customer service and after-sales departments, particularly in high-volume e-commerce environments, I've developed a very practical approach: structure, simplify, and make teams more effective on a daily basis.

I'm used to handling real-world issues:

• Too many requests

• Overwhelmed teams

• Non-existent or unclear processes

• Handling disputes and sensitive customer situations

My role is simple: to restore structure and fluidity.

Specifically, I can help you to:

• Organize your customer service

• Clarify your after-sales processes

• Improve your customer responses

• Reduce repetitive requests

• Better manage your activity with the right indicators

I don't offer theoretical recommendations: I propose simple, quickly applicable solutions adapted to your reality.

Areas of activity:

• Audit and optimization of your customer service

• Implementation or improvement of your after-sales processes

• Structuring your customer service organization

• Creation of response templates and FAQs

Available for one-off or ongoing assignments.