Camellia M.

Overseeing internal operations for the headquarters in a reorganization context, with a central coordination role between management, teams, and service providers.

5 key skills mobilized:

🏢 Site Closure & Relocation — End-to-end project management: service providers, deadlines, internal communication, and team support.

🚀 Cross-functional Project Management — Scoping and monitoring multi-departmental projects with management reporting.

🗂 Organization & Coordination — Structuring daily operations in a multi-stakeholder consulting environment.

🤝 Service Provider Relations — Selection, contracting, and monitoring of external partners (facilities, general services, IT).

⚙️ Internal Processes & Tools — Redesigning procedures and deploying tools to enhance collective efficiency.

With 5 years of Office Management experience, I launched TheWork Atelier to support teams and entrepreneurs with flexibility and creativity. My goal is to facilitate your daily life, structure your projects, and put organization at the service of your ambitions, while adapting to your specific needs.

Handling reservation requests: Receiving and managing calls, emails, and online requests for rooms, F&B services, and other amenities. Service personalization: Creating tailor-made stays considering client preferences and expectations. Availability management: Updating schedules and coordinating with operational teams to optimize occupancy. Payment and guarantee processing: Validating prepayments and following billing procedures. Proactive customer relations: Providing detailed information about the hotel's offers and services, and suggesting suitable recommendations. Specific request follow-up: Managing special needs, such as dietary or logistical requirements. Customer database updates: Recording information in CRM systems to personalize future interactions.