About Camelia
French
Native or bilingual
Arabic
Native or bilingual
English
Conversational
Experience
- Venturis BelgiqueDebt Collection AgentApril 2023 - July 2025 (2 years and 3 months)
- Mastery of amicable and judicial debt collection (bailiffs)
Encoding judgments Sending amicable and judicial letters- Encoding payments
- Handling emails and incoming calls from bailiffs, creditors, and debtors
- Direct LinesQuality and Training ManagerAugust 2014 - January 2021 (6 years and 5 months)Management, monitoring, and support of call coach teams Coaching and Evaluation• Management of Client and production Objectives• Analysis and monitoring of qualitative indicators• Analysis and monitoring of contractual quality objectives Reference for calibrations Personnel and process management Personnel and Payroll Administration
- Groupe SEPTEOTeam ManagerApril 2021 - December 2022 (1 year and 8 months)Management of a team of tele-secretaries for French and Belgian law firms Monitoring instructions (guidance and advice for clients from appointment scheduling to file finalization
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Education
- Outline Management TrainingStreamFormation outlire management
- People Management TrainingStreamFormation poeple management