About Calaivany
Spanish
Basic
English
Fluent
French
Native or bilingual
Experience
- WallixInformation Security Quality Manager & OKR DriverSOFTWARE PUBLISHINGMarch 2022 - Today (4 years and 3 months)Paris, FranceStructuring the Quality Management System and steering Quality governance (indicators, action plans, performance committee).Implementing a customer incident management process: first response < 24h, RCA analysis within 72h, 8D follow-up and closure via collaborative platform.Cross-functional coordination with Production, R&D, Support, Purchasing – deployment of an integrated management tool (PowerBI, ERP, CRM).Coaching teams on OKR methodology to facilitate strategic execution and improve customer satisfaction (+34 pts NPS in 18 months).Preparation and successful completion of customer audits and obtaining certifications (SecNumCloud, ISO 27001, SOC 2).Coaching project managers and facilitating training sessions in operational excellence.Results: hyper-growth and return to profitability.
- ScalianQuality Consultant, DevelopmentCONSULTING AND AUDITSOctober 2019 - October 2021 (2 years and 1 month)Paris, FranceQSE expert within industrial groups:Change management in projects for organization, improvement, and process optimization, digitalization (automotive, energy, rail).Maturity diagnosis, impact scoping, support for operational teams, and cross-functional steering.Conducting internal audits and proposing improvement actions with monitoring of their effectiveness.- Deployment of collaborative tools facilitating team communication and knowledge capitalization, as well as knowledge management.- Facilitation of working groups (Lean Six Sigma, FMEA) focused on root cause analysis, problem-solving, project process/performance improvements, risk and opportunity analysis, change management.- Promoting the process approach and ensuring its deployment (documentation, collaborative tool, KPI definition and steering).- Improvement of methods and tools (KPIs and dashboards, action plan tracking) and exploitation of lessons learned.- Management of non-conformities and action plans.- Conducting internal audits, monitoring certification audits.
- MédiamétrieQuality ManagerPRESS AND MEDIAJanuary 2018 - September 2019 (1 year and 8 months)Levallois-Perret, FranceDriving Progress Sheets with development of a Quality/Continuous Improvement culture: +18% Early Detection, more Proactivity, and fewer complaints.Facilitating change management for managers: routines, toolkits, communication.Cross-functional coordination: risk analyses, lessons learned, project reviews, and monitoring of corrective and preventive actions aimed at improving operational efficiency.Conducting audits for process and practice improvement.Strategic consulting for business departments (HR, IT, Quality, Production, etc.).
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Education
- Specialized Master in Quality, Safety, EnvironmentEISTI/Tasq-OM2016ORGANISATION ET MANAGEMENT DES ENTREPRISES - ENJEUX D'UN SYSTÈME DE MANAGEMENT INTÉGRÉ Organisation et management des entreprises et des administrations Achats & Supply Chain Management de projet Management des hommes Résolution de problèmes Développement Durable MANAGEMENT D'UN SYSTÈME QSE ET L'AUDIT QSE Principes et enjeux du management QSE Organisation et management QSE Pilotage du SMI (Système de Management Intégré) Techniques et méthodes / Pratique d'Audits MANAGEMENT DE LA QUALITE Référentiels Qualité Référentiel Aéronautique et Spatial Audit Qualité Outils et méthodes MANAGEMENT DE LA SECURITE Référentiels Sécurité Analyse et Gestion du CHSCT Evaluation des risques professionnels Gestion des accidents du travail MANAGEMENT DE L'ENVIRONNEMENT Référentiel Environnement Réglementation Environnementale Gestion durable des déchets Analyse Environnementale Risques naturels et gestion des crises OBJECTIFS, INDICATEURS, PROGRAMME ET ANALYSE DES DONNEES Objectif, indicateur et programme Mesure et Analyse
- Master of Science in Universe, Environment, Ecology, specializing in Oceanography and Marine EnvironmentsPierre and Marie Curie University2010