Catherine Szlapka

Welcome to my Profile!

With several years of experience working with software publishers, I support your users with responsiveness and pedagogy to ensure smooth adoption of your solutions and quality support.

What I offer:

- Technical & Functional Support: Level 1 and 2 assistance, incident diagnosis, common bug resolution, communication with product or development teams if needed.

- Onboarding & Training: Personalized onboarding support, creation of user guides, FAQs, and organization of demonstrations.

- Configuration & Deployment: Configuration of your business software components and functional testing.

- Continuous Improvement: Gathering customer feedback, ticket monitoring, reporting recurring issues to optimize user experience and contribute to the evolution of your tools.

Attentive, patient, and solution-oriented, I prioritize customer satisfaction. My goal is simple: well-supported and loyal users, and a team relieved of recurring requests.

I am available to discuss your support needs, so please do not hesitate to contact me!