Freelancer profile translated to English.

Description

I support companies in commercial management, back-office operations, and customer relations to optimize their organization, improve file tracking, and develop their business. Versatile, responsive, and results-oriented, I focus on operational management, CRM monitoring, partnerships, team coordination, and process improvement to save time and increase overall performance.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Chronos consulting
Sales Manager
January 2025 - January 2026 (1 year)
Casablanca, Morocco
Managed the commercial activity of the call center, supervised telemarketing teams, and monitored performance. Set objectives, recruited, trained, and supported employees. Managed customer relationships, oversaw call campaigns, and optimized sales processes to improve results and service quality. Developed strategic partnerships, negotiated with business providers, and actively participated in revenue and business development.
Commercial Negotiation
Lifeprivilege
Sales Manager
BANKING AND INSURANCE
March 2023 - January 2025 (1 year and 10 months)
Genève, Switzerland
Managed and supported the sales team, monitored performance, and developed the client portfolio. Managed customer relationships, analyzed needs, negotiated, and closed sales. Implemented sales strategies, handled administrative file management, coordinated with partners, and participated in business development.
Business development Commercial
cabinet Orion
Customer Relations & Back-Office Officer
January 2020 - Today (6 years and 7 months)
Managed customer relations and administrative follow-up of operations.
Coordinated between clients, partners, and internal departments.
Handled back-office operations, processed files, followed up on requests, and provided operational support.
Contributed to business development and improved customer experience.