Freelancer profile translated to English.

Description

Customer relations consultant and operational support.

Assisting companies in customer service management, process optimization, ticket management, and inter-team coordination.

Polyglot, I have quickly adapted to new environments with curiosity, two qualities of a good customer care / user care.

Languages

Workplace preferences

Remote only

Primarily works remotely

GoStudent,
Customer Care Manager Product Market Performance Representative French Market
April 2022 - July 2024 (2 years and 3 months)
69100 Villeurbanne, France
Transitioning existing users to the new platform in Belgium, France, Luxembourg, and Switzerland. Writing reports on bugs. Collaborating with departments to optimize customer experience and satisfaction. Support (maximum 1 day per week). Fraud management: analyzing false lessons and adjusting teacher compensation.
Customer support Customer service Data analysis
FLANER
Assistant Community Manager
July 2022 - September 2022 (2 months)
Séoul, South Korea
Content creation and social media management for the company's Instagram page change
Hugo Boss aux Galeries
Sales Advisor
December 2015 - February 2016 (2 months)
Paris, France
Sales during Christmas holidays and winter sales
Applying sales techniques and upselling, interacting with Asian clients.

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Bachelor
ISMAC BUSINESS SCHOOL
2021
Bachelor
TRACK CHINA PROGRAM, introduction to marketing and the market
IPAG BUSINESS SCHOOL
2016
Programme TRACK CHINE, initiation au marketing et au marché

Bryan Ouk

SPECIALIST USER CARE - CUSTOMER SUCCESS MANAGER