About Bryan
- IT infrastructure outsourcing:supervision, proactive maintenance, monitoring, incident management, optimization, deployment, and documentation.
- Networks:troubleshooting, implementation, and improvement of infrastructures (Wi-Fi, switches, firewalls).
- Cybersecurity:system protection, email security, incident management, employee awareness training, firewall configuration, and management.
- Data Protection:local and cloud backups (GDPR compliant and hosted in Europe on HDS servers), business continuity plans (BCP/DRP), secure data deletion.
- Microsoft 365:deployment, management, configuration, resale, and support for the adoption of collaborative tools.
- Brand Image Strengthening:creation, redesign, and maintenance of WordPress sites (Opquast certified 841/1000), standardization of email signatures, improvement of digital visibility and communication.
- IT Support:one-off or recurring interventions based on company needs.
French
Native or bilingual
English
Fluent
Experience
- PARAGON SUPPLY SERVICES
On Malt
Helpdesk Support & IT DeploymentLOGISTICS AND SUPPLY CHAINFebruary 2025 - August 2025 (5 months)Noyelles-sous-Lens, FranceI joined the IT department of the Paragon group to strengthen the infrastructure support team and ensure service continuity across multiple sites.- User Support:L1/L2 assistance for a Windows office environment, printer management, and resolution of production incidents.
- Deployment and Configuration:setup of workstations and peripherals, configuration according to group standards.
- Multi-site Coordination:interventions at several locations, ensuring consistent monitoring and smooth communication with local and central teams.
- Live InstituteLocal IT ReferentEDUCATION AND E-LEARNINGSeptember 2023 - September 2024 (1 year)Roubaix, FranceAs the primary on-site provider, I was responsible for IT support for students and teaching staff, ensuring a stable and efficient working environment.
- Annual Deployment:installation and configuration of workstations (60) for each new student cohort.
- Support & Troubleshooting:handling incidents during the back-to-school period and resolving encountered difficulties, with appropriate response times (2 to 48 hours).
- Event Support:monitoring and technical assistance for the annual video conference to ensure smooth operation.
- Maintenance:ad-hoc interventions for repair and troubleshooting of computer hardware.
- NO MORE CRASHIT Outsourcing and CybersecurityDIGITAL AND ITOctober 2017 - Today (8 years and 8 months)Lens, FranceI assist companies in managing, securing, and optimizing their information systems.
- IT Outsourcing & Proactive Management:monitoring and maintenance of IT infrastructures to ensure performance and service continuity.
- Systems & Network Administration:implementation, management, and optimization of IT infrastructures.
- Cybersecurity:consulting, cyber defense, risk awareness training, EDR solutions, BCP/DRP, and backups.
- Microsoft 365:deployment, administration, and user support.
- Web:creation, quality audit, hosting, and maintenance of WordPress sites.
- Subcontracting (Managed Service & Dispatch):interventions for major clients through ESNs (Cultura, Gamm’Vert, McDonald’s, Burger King, Hôtel Mercure, Boulanger, JCDecaux, etc.).
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Education
- Professional Baccalaureate in Electronic and Digital Systems, Networks & Telecommunications OptionsLycée César Baggio, Lille2017
Certifications
- Opquast: Integrate web quality assurance rules and vocabulary into professional practiceOpquast2024