BTAbout Bruno
Senior Back Office professional with 10+ years in financial operations, including FX, international payments, and account reconciliation. Experienced in supporting teams, investigating discrepancies, and ensuring compliance. Reliable, versatile, and ready to deliver results remotely or on-site.
Portuguese
Native or bilingual
English
Fluent
Can work on-site
Lisbon (up to 50km)
Experience
- Realtransfer SABack Office OperatorBANKING AND INSURANCEJanuary 2018 - July 2025 (7 years and 6 months)Lisbon, Portugal• Processed FX, remittance and payment operations. Maintained KYC/AML-compliant customer accounts. Performed reconciliations and supported financial reporting. Provided agent support and handled complex queries. Trained new agents and improved onboarding clarity.
- NOSCommercial Quality AnalystJanuary 2015 - January 2018 (3 years)Lisbon, PortugalValidated sales from multiple channels and prevented fraud.• Enforced compliance and implemented penalties. Controlled commissions and contacted clients for verification.• Acted as SLA pivot, distributing workload and tracking KPIs.
- NOSBack Office AssistantJanuary 2013 - January 2015 (2 years)Lisbon, Portugal• Handled subscriptions, support, and invoicing issues. Resolved requests via Siebel and ensured data accuracy. Specialist in number portability and service changes.
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Education
- 12th Year CertificateEscola Secundária de Amora200712th Year Certificate
- Annual Internal Training in Compliance, Risk Management & Internal Policies2025Annual Internal Training in Compliance, Risk Management & Internal Policies