Bruno Prudencio

• Supervise and train the reservations team

• Monitor and optimize booking systems and property availability

• Planned and executed improvement projects for booking systems and property availability.

• Managed and aligned with strategic partners, ensuring deadlines, quality standards, and regulatory compliance

• Developed executive reports and monitored KPIs to support decision-making

• Implemented processes and metrics to optimize operations and increase occupancy rates

• Oversaw daily operations across multiple locations, ensuring eficiency, quality, and compliance with company standards

• Developed and executed regional strategies to increase revenue, improve customer satisfaction, and reduce operational costs

• Led and mentored regional teams, including managers and supervisors, fostering high performance and professional development

• Analyzed KPIs, market trends, and operational data to identify opportunities, mitigate risks, and inform decision-making

• Collaborated with headquarters and local stakeholders to align operations with corporate goals

• Ensured regulatory compliance and maintained strong relationships with clients, partners, and suppliers

Focused on optimizing operational processes, improving efficiency, and supporting strategic decision-making. Experienced in coordinating cross-functional projects, defining KPIs, enhancing workflows, and aligning operations with business strategy to drive scalable growth.