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Bruno MazouzBM

Bruno Mazouz

Expert Zendesk Director

€800/day
Paris, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Bruno

With dual technical and commercial skills, I have 10 years of experience in project management (IT & Digital):
I have acquired various skills during my experiences, including:
• Framing, estimating workloads, planning, monitoring progress and management with respect to budget, deadlines and quality.
• Risk management and project actions, communication, Reporting
• Organization and facilitation of Project Committees and Steering Committees
• Definition, implementation and monitoring of KPIs
• Management of consumed workloads on the project
• Preparation and organization of production launch, warranty monitoring
• Project report writing

- organization and transformation
- management and team engagement

Guarantee of valuable support and full availability in the strategic phases of your development.
  • English

    Fluent

  • Spanish

    Basic

  • French

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • Hub-Square Groupe
    Hub-Square Groupe - Digital Project Director
    DIGITAL AND IT
    September 2015 - Today (10 years and 9 months)
    Paris, France
    Study for the creation of a company specializing in Citrix virtual desktops (VDI), offering a Cloud platform for managing profiles and resources, automated.

    • Preliminary study
    Benchmark of dematerialization /cloud solutions
    Benchmark of virtual desktop solutions - VDI
    Benchmark of management platform solutions

    • Recommendation of a final solution
    • Drafting of specifications (functional, detailed and technical specifications)
    • Estimation of costs and deadlines for setting up the Hub-Square product

    • Responsible for supplier selection
    Receipt of calls for tenders
    Putting service providers in competition and validation

    • Implementation of the product
    Monitoring of planning, budget, resources
    Acceptance: writing test cases (unit tests, non-regression tests...)
    Validation of the acceptance report

    • Training, assistance, user support
    • Recruitment and supervision of an internal technical team of 3 people: integration and after-sales service
    • Commercial marketing: participation in the pricing and commercial policy
    • Validation and monitoring of technical developments of the solution
    Technical project management moa Change management Positioning strategy Commercial strategy CRM Business development
  • Groupe Axialys
    Operational Director of the « telecom – calls abroad » branch
    TELECOMMUNICATIONS
    January 2012 - January 2014 (2 years)
    Courbevoie, France
    Project management and assistance to project management in the context of the implementation of a dynamic routing table

    • Drafting of business requirements for system migration, implementation and operation of new routing processes.
    • Modeling of a back-office interface allowing the piloting of the platform.
    • Implementation of offers, new communication rates and guarantor of proper billing operation.
    • Supervision of business acceptance and management of incident tracking
    • Routing change management and customer service support
    MOA Team management
  • AXIAPHONE
    Director of Strategic Projects
    TELECOMMUNICATIONS
    September 2013 - October 2015 (2 years and 1 month)
    Courbevoie, France
    Axiaphone: 500 partner points of sale, 25,000 hours of calls/month, €3 million in turnover (14 months).

    Digitization of business management processes and management of strategic projects.
    • Management of a team of 5 back-office employees for reseller management
    • Definition, implementation and monitoring of telecom KPIs
    • Participation in the definition of the pricing policy
    • Management of telecom suppliers (orange, SFR, IAM...)
    • Execution of strategic contracts: La poste Mobile, Lebarra, SFR - BUZZ, Lycatel
    • Development of new products and services related to customers (dematerialization, repair and reconditioning of telephones…
    Business development Pricing strategy Business intelligence Team management Partnerships

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Education

  • Computer engineer
    ESIEA: Ecole supérieur en Informatique-Electronique-Automatique
    2003
    Spécialisation en dernière année en Gestion d'Entreprise

Skill set (28)

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