About Bruno
French
Native or bilingual
Experience
- STEF Transport-Rungis (94)Operator / Customer Service AgentApril 2024 - Today (2 years and 2 months)• • Management of customer requests and after-sales service• • Handling of incidents and disputes• • Coordination between departments• • File tracking and deadline adherence• • Use of IT tracking tools
- Bouygues Telecom-PortoCustomer Service Agent Level 2 / TrainerSeptember 2019 - August 2023 (3 years and 11 months)Telephone customer supportHandling of complex files (level 2)Resolution of technical and commercial problemsTraining and support for newcomersSales referent: proposing and implementing products during callsContribution to the improvement of customer satisfaction
- ViseuEvent ServerMarch 2017 - January 2018 (10 months)Service during events for 1,000 to 1,500 peopleStress and customer contact managementTeamwork in a dynamic environment
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Education
- NoneNone2026