Freelancer profile translated to English.
Back to original languageAbout Bruno
Hello
Good experience in telephone sales 4-5 years in a telecommunications company as a telephone advisor
I am therefore comfortable on the phone listening to the client in order to offer them the most suitable offer after understanding their needs
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- STEF Transport-Rungis (94)Operator / Customer Service AgentApril 2024 - Today (2 years and 2 months)• • Management of customer requests and after-sales service• • Handling of incidents and disputes• • Coordination between departments• • File tracking and deadline adherence• • Use of IT tracking tools
- Bouygues Telecom-PortoCustomer Service Agent Level 2 / TrainerSeptember 2019 - August 2023 (3 years and 11 months)Telephone customer supportHandling of complex files (level 2)Resolution of technical and commercial problemsTraining and support for newcomersSales referent: proposing and implementing products during callsContribution to the improvement of customer satisfaction
- ViseuEvent ServerMarch 2017 - January 2018 (10 months)Service during events for 1,000 to 1,500 peopleStress and customer contact managementTeamwork in a dynamic environment
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Education
- NoneNone2026