Freelancer profile translated to English.
Back to original languageAbout Bruno
With a background as an IT director, I leverage my experience to serve SMEs, start-ups, and IT departments seeking to combine innovation and performance. An IT and infrastructure specialist (Infrastructure As A Service), I have successfully led major transformations, managed teams of up to 1200 people, and handled crisis situations while ensuring operational continuity.
My strength: a hands-on vision, combined with unifying leadership and an ability to make complex issues accessible and concrete. Certified in security auditing (ISO 27001), I support you in ensuring the compliance and robustness of your systems, while fostering a culture of pragmatic innovation. A creator of business communities, a promoter of quality and continuous improvement, I help you transform your challenges into growth drivers.
Attentive, responsive, solutions-oriented: my priority is the success of your projects, whatever their complexity.
French
Native or bilingual
English
Conversational
Can work on-site
Paris (up to 50km)
Experience
- Orange BusinessDirector of Processes and Business Operations ServicesJanuary 2018 - Today (8 years and 7 months)Bagnolet, France• Performance management and transformation of customer and after-sales services (1200 people).• Budget development and implementation of innovations through digital tools.• Creation of Operations Services communities and management of transformation programs, including the transfer of activities to low-cost countries.
- Orange FranceDirector of the Infrastructure DomainJanuary 2011 - January 2017 (6 years)• Implementation of an organization to meet 24/7 infrastructure needs.• Creation of an integration/acceptance entity for a "zero defect" infrastructure system.• Management of operations teams (300 people) across various sites in France, with a 20% improvement in customer satisfaction.
- Orange FranceDirector of the IT Service Manager Center (SMC)January 2005 - January 2011 (6 years)• Creation of the France SMC, enabling Orange France to control its service quality: incident, crisis, and problem management.• Management of build and RUN teams on various sites, reducing incident response time by 30%.
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Education
- Certification Lead Auditeur ISO 27001.EDUGROUPCertification Lead Auditeur ISO 27001.
- D.E.S.S. Informatique : Intelligence ArtificielleAix-Marseille Université1994D.E.S.S. Informatique : Intelligence Artificielle
Skill set
Categories
- Other