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Bruno B.BB

Bruno B.

IT Production Project Manager

€470/day
Tours, FR
15+ years
Multidisciplinary Team Management (IT & Business)
Incident, Change & Problem Management (ITIL)
IT Production Management
Deployment Coordination (MEP)
IT Project Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Bruno

Need to secure your critical environments, optimize your SLAs, or manage your crisis response teams?
With over 15 years of experience in IT production and operations management, I support companies (SMEs, IT service providers, large corporations) in the operational maintenance (MCO) of their most demanding infrastructures.
My goal:ensure service continuity (24/7) and structure your ITSM processes.
Areas of intervention

**• Incident & Crisis Management**: crisis team management, business impact analysis, crisis communication, and RCA (Root Cause Analysis).

**• Processes & Improvement (ITIL V4)**: diagnosis, optimization, and governance of Incident, Problem, and Change Management processes.

**• Governance & Team Management**: operational management of outsourcing contracts, steering committees, and coordination of multi-site or international teams.

• **Deployment & Continuity**: planning of deployments and execution of business continuity plans (BCP).
Concrete results
• **Incident process optimization**: reduction of incident volume by -35% in a critical scope.
• **SLA recovery**: compliance with contractual commitments and improvement of service quality.
• Large-scale management: management of complex infrastructures (up to 1,200+ VMs and 120 critical applications in 24/7).
Environment & Tools
• **ITSM**: ServiceNow, Jira, GLPI, Centreon.
• **Infrastructure**: VMware, Linux, Windows, LAN/WAN Networks, Storage, Cloud (Azure).
• **Framework**: Strong ITIL V4 culture, operational English.
Rigorous, with excellent communication skills, I integrate quickly to mobilize your teams and liaise with your business departments.

Available for consulting, support, or transition management assignments. Let's discuss your production challenges!
Public Sector
Digital and IT Services
Insurance

  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Tours (up to 50km), Le Mans (up to 50km), Angers (up to 50km), Tours (up to 50km), Poitiers (up to 50km)

Experience

  • ECONOCOM
    SERVICE DELIVERY MANAGER
    January 2025 - June 2025 (5 months)
    • • Management of a team of 9 people across 6 sites (24/7) Operational Maintenance Management (MCO): 230 VMs, 600 user workstations, 570 switches
    • • SLA, KPI monitoring, client reporting
    • • Operational maintenance & security
    • • Structuring of IT processes and practices
    Results:
    • • SLA compliance according to the Technical and Commercial Specifications
    • • Improvement of service quality
    IT Production Management Change Management IT Security Multisite Team Coordination Incident, Change & Problem Management (ITIL)
  • OPEN
    SERVICE DELIVERY MANAGER
    PUBLIC SECTOR
    January 2023 - November 2024 (1 year and 10 months)
    Tours, France
    • • Operational management of multi-site contracts in a critical environment. 24/7 (400 VMs, 16 VMware ESXi)
    • • User Support (L1/L2) and Service Desk
    • • Direct interface with infrastructure, operations, development, architects, project management, and development teams.
    • • Contribution to service quality and commitment fulfillment
    • • Production incident management and escalation tracking.
    • • Coordination and management of MCO and deployments
    • • Facilitation of steering committees and client reporting.
    • • SLA/KPI monitoring and continuous improvement.
    • • Industrialization of operations and optimization of support processes.
    Results:
    • • SLA recovery (critical level → compliant)
    • • Optimization of incident management processes (-35% incidents)
    IT Production Management Deployment Business Continuity (DRP / BCP) Cross-functional Coordination Incident, Change & Problem Management (ITIL)
  • ATOS
    PRODUCTION MANAGER / INCIDENT-CHANGE MANAGER / PRODUCTION ENGINEER
    ENERGY AND UTILITIES
    January 2003 - June 2020 (17 years and 5 months)
    Orléans, France
    • • Management of 20 to 70 employees (France + international)
    • • Participation in recruitment
    • • Production management (1200+ VMs, 120 critical applications) in 24/7, DRP day management
    • • Planning and management of deployments
    • • Major incident & crisis management
    • • ITIL reference (changes, problems, and incidents)
    • • CMDB and operations team reporting (SLA) reference
    • • Multi-stakeholder coordination (France, Poland, India)
    • • Strengthening the security and reliability of N2 technical environments and management of the Unix environment
    Incident, Change & Problem Management (ITIL) ITIL V4 international coordination Deployment Management (MEP) 24/7 Production Management
Check out Bruno's experience

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Education

  • Delivery Manager Program
    2012
    Cursus Delivery Manager
  • Team Management, Project Management, Conflict Management
    2004
    Management d'équipe, Conduite de Projet, Gestion des Conflits
Check out Bruno's education

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