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Bruce Gonzalez AlvaBG

Bruce Gonzalez Alva

Supermalter

IT Consultant | Data Analyst | IT BA

€330/day
1 project
Madrid, ES
8-15 years

Average response time: 1 hour

About Bruce

Data Analyst and IT Support Engineer with extensive experience (+10 years) in international environments. Combining technical expertise in SQL,PowerBI, and Python with strong stakeholder management skills.
  • Spanish

    Native or bilingual

  • English

    Native or bilingual

  • German

    Conversational

Can work on-site
Madrid (up to 30km)

Experience

  • Air liquide
    Service Expert
    CHEMICAL
    February 2025 - Today (1 year and 4 months)
    Madrid, Spain
    •Technical and Functional L3 support to Air Liquide employees for their logistics application.
    •Customer success follow-up.
    •Data exploration of the shortage forecast tool to help Dispatchers prevent it.
    •SQL, PowerBi, ServiceNow, Jira, Google suite, Incident analysis, Bug reporting, Data analysis.
    PowerBI SQL ServiceNow UAT Atlassian JIRA
  • EPAMSystems.
    IT BUSINESS ANALYST
    October 2023 - August 2024 (10 months)
    Madrid, Spain
    •IT Business Analyst for the Vodafone Spain final client..
    •Feedback and bug extraction from an internal CRM tool in order to transform those into User Stories for the Dev Team.
    •New tool project roadmap creation and maintenance.
    •Jira, Stakeholder management, SCRUM, Service Now, Confluence, Documentation, Requirements elicitation.
    Atlassian JIRA Atlassian Confluence
  • EPAMSystem.
    INCIDENT MANAGER - PROGRAM MANAGER
    February 2022 - October 2023 (1 year and 8 months)
    Madrid, Spain
    •Acted as Program Manager and Scrum Master for the Incident Management team inside the organizational Operations Excellence vertical for Warner Bros Discovery.
    •-Successful launch of the Incident Management governance for Max in the US.
    •-Created various weekly reports for C-Level management with accorded KPIs for critical incidents (MTTR, FCR, incident backlog...).
    •Drove SCRUM ceremonies for the Incident Management team.
    •Drove post-mortem meetings for critical incidents.
    •Confluence, Jira, ServiceNow, SCRUM, G-Docs, Miro, Salesforce, Grafana, Pager-Duty, Splunk, Power-BI.
    Incident Management Scrum Master Atlassian Confluence Atlassian JIRA PagerDuty

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Education

  • Data Analytics Bootcamp
    Le Wagon
    2025
  • MASTER OF BUSINESS INTELLIGENCE AND BIG DATA ANALYTICS
    Universitat Oberta de Catalunya.
    2025
    MASTER OF BUSINESS INTELLIGENCE AND BIG DATA ANALYTICS

Certifications

  • PSM I
    Scrum.org
    2023
    Scrum Master Agile Scrum

Skill set

Categories