Freelancer profile translated to English.

Description

My name is Brillant, I am a versatile Virtual Assistant, I support French-speaking entrepreneurs and small businesses in the daily management of their activity.

I intervene mainly on:

• Email and message management (Mail & DM)

• Responsive and professional customer service

• Basic social media planning and management

• Task organization, reservations, and databases

• Data entry and administrative research

My goal: To save you time, streamline your communication, and structure your organization to allow you to focus on the strategic development of your business.

Serious, organized, and rigorous, I am committed to ensuring clear communication, great responsiveness, and strict adherence to deadlines.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Boutique
Customer Support
RETAIL (SMALL BUSINESS)
September 2020 - April 2025 (4 years and 7 months)
Douala, Cameroon
-respond to messages
- Process customer complaints and claims
- Identify the causes of problems and propose solutions
- Provide compensation or refunds if necessary
- Basic management of the store's social media (planning, sponsoring, visual creation)
Boutique
Customer Support Agent
RETAIL (SMALL BUSINESS)
September 2020 - July 2025 (4 years and 10 months)
Douala, Cameroon
-respond to messages
- Process customer complaints and claims
- Identify the causes of problems and propose solutions
- Provide compensation or refunds if necessary
- Basic management of the store's social media (planning, sponsoring, visual creation)