About Brillant
French
Native or bilingual
Experience
- BoutiqueCustomer SupportRETAIL (SMALL BUSINESS)September 2020 - April 2025 (4 years and 7 months)Douala, Cameroon-respond to messages- Process customer complaints and claims- Identify the causes of problems and propose solutions- Provide compensation or refunds if necessary- Basic management of the store's social media (planning, sponsoring, visual creation)
- BoutiqueCustomer Support AgentRETAIL (SMALL BUSINESS)September 2020 - July 2025 (4 years and 10 months)Douala, Cameroon-respond to messages- Process customer complaints and claims- Identify the causes of problems and propose solutions- Provide compensation or refunds if necessary- Basic management of the store's social media (planning, sponsoring, visual creation)
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