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Description

with over 5 years of experience in mobile telephony confirmed:

- Mobility Technician

- Mobility Service Delivery Manager

- Digital Project Manager

- Deployment Manager

Device enrollment, after-sales service management, deployment management, and incident tracking

A multi-skilled individual with multiple experiences for large accounts with recommendations, most recently Ernst Young as a freelancer.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 20km)

SNCF,
National Fleet Manager
July 2021 - March 2025 (3 years and 8 months)
Saint-Denis, France
Achievements
• • Updated fleet management inventories (MYTEM and MDM) and managed governance. Assisted the "Mobil'IZ" project manager in gathering user requirements to select the future universal device and define daily operational processes for 2020 after the unification of business fleets.
• • Organized training sessions for local Fleet Managers (GFL). Managed the operational fleet for TER business agents. Led the national network of GFLs through shared tools (SharePoint), the Enterprise Social Network (Yammer), bi-monthly teleconferences, etc. Updated and maintained existing documentation (MYTEM support, daily process sheets, business application documentation, etc.).
• • Created daily operational processes and implemented the ITSM solution before terminal renewal deadlines (Q4 2020).
• • Produced reporting for business units (PowerPoint, BI).
• • Ensured application deployments on the MDM in collaboration with various Product Owners and the fleet manager for the Travel and InterCity business, managed ongoing and upcoming application pilots, and alerted on scheduling incompatibilities.
• • Provided backup for the national TRAVEL and INTERCITY fleet manager when necessary. Participated in scoping meetings with the onboard GFL and the GFN.
Laboratoire THEA,
Deployment Manager
November 2020 - August 2021 (9 months)
• • User deployment support
• • Incident management
• • Deployment monitoring, reporting, and feedback
• • Formalization of deployment processes
• • Assistance & support
Ernst Young,
Mobility Consultant
October 2019 - October 2020 (1 year)
Paris, France
Windows/Mac OS, Service Now, Microsoft Intune, Twist, ECE, Teams ITIL Methodology Achievements:
• • Digital imaging: smartphone/tablet enrollment under Microsoft iTunes (Wandera, RSA, Office Pack & business applications).
• • Incoming management (Smartphone, 4G Line, Wandera, Welcome Desk, terminal delivery, (VIP)...).
• • Outgoing management (Smartphone, 4G Line, Wandera...).
• • Management of 4G requests and assignments.
• • Operator incident processing (Identification, diagnosis, and resolution of incidents).
• • Stock management PARIS and Regions (Smartphone stock, smartphone after-sales service, smartphone insurance, SIM cards...).
• • Contributed to improving management & operator procedures / knowledge sharing with L2 Technicians.
• • Application of procedures (Loss, Theft, etc.).
• • Remote assistance in telephony and multimedia for mobiles and tablets.
• • Intervention scheduling, incident tracking.
• • L2, L3 incident processing (diagnosis, escalation (L4, Wandera, iPad)).
• • Management and monitoring of deployment within the smartphone renewal project (nearly 3000 users).
• • Deployment reporting.
• • Management of the mobility support email inbox & ticket processing via Service Now.