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Description

with over 5 years of experience in confirmed mobile telephony:

- Mobility Technician

- Mobility Service Delivery Manager

- Digital Project Manager

- Deployment Manager

Device enrollment, after-sales service management, deployment management, and incident tracking

A multi-hatted individual with multiple experiences for major clients with recommendations, most recently Ernst Young as a freelancer.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 20km)

EY
IT - Mobility - Deployment
October 2019 - Today (6 years and 8 months)
Paris La Défense, Île-de-France, France
Mobile Technical Support ◾Incoming management (Smartphone, 4G Line, Good, Wandera, Welcome Desk, terminal delivery, (VIP)...) ◾Outgoing management (Smartphone, 4G Line, Good, Wandera...) ◾Management of 4G requests and assignments ◾Operator incident processing (Identification, diagnosis, and resolution of incidents) ◾Stock management PARIS and Regions (Smartphone stock, smartphone after-sales service, smartphone insurance, SIM...) ◾Contribute to the improvement of management & operator procedures / knowledge sharing with L2 Technicians ◾Procedure application (Loss, Theft, etc...) ◾Remote assistance in telephony and multimedia for mobiles and tablets ◾Intervention scheduling, incident tracking ◾L3 incident processing (diagnosis, escalation (L4, Wandera, Good, BES10)) ◾L2 incident processing (diagnosis, escalation (L3, Wandera, Good, BES10), iPad) ◾Reporting and ticket processing
L'Oréal
Mobility Service Delivery Manager
April 2018 - Today (8 years and 2 months)
Clichy, Île-de-France, France
Leading mobility operations for L'Oréal ◾Super-manager role ◾Stock management ◾Fleet optimization ◾MOA Reporting ◾Manager network animation: 40 managers ◾RSC/ASM Orange contact ◾Kiosk animation
L'Oréal
Mobile Coach / Training
February 2018 - April 2018 (2 months)
Région de Paris, France
◾Advice / Customer relations ◾B2B terminal enrollment ◾Daily report reporting ◾Stock management and tracking ◾Mobile Coach animation & training