Brice M.

3 missions:

1- Marketing/Communication Manager

2- Customer Marketing Manager: loyalty / acquisition / data:

- Participate in the development and implementation of commercial policy

- Develop a communication and promotion strategy in collaboration with sales representatives and

- Organize promotional and communication actions

- Marketplace Management: Amazon, Cdiscount, Metro, Retif

- Forecast sales based on statistics and promotional actions

- Analyze sales statistics and forecast/actual deviations, identify the most profitable segments, propose loyalty or reactivation actions.

- Ensure marketing watch

- Develop, implement or improve marketing methods

- Develop and improve customer databases and files

- Design, (have) produce and update marketing tools: catalogs, price lists, advertising flyers, product sheets, descriptions, sales pitches, etc.

- Encourage prospecting: sending mailings, phone follow-ups

- Follow sales administration procedures and dashboards

- Conduct satisfaction surveys and propose improvements

- Instill and stimulate a marketing culture, a customer-oriented service mindset

- Set objectives and monitor the results of different operations/campaigns

3 - Customer Service / Sales Administration Manager

● B2B Customer Service

● B2C Customer Service

● Order/Consumer Service

● Complaint Service

● Telephone Prospecting

● Traffic Creation

● Satisfaction Survey

EBS Isolation is a major player in energy renovation in France. With 10 agencies, 40 depots, and 350 employees, our staff work across 6 trades. Loft insulation, floor insulation, pipe lagging, installation of wood stoves, pellet stoves, heat pump installation, and boiler replacement. In 2021, EBS Isolation has a projected turnover of €170 million. We are present throughout the national territory. I define and implement the communication policy and projects set by management. I develop and manage a communication and marketing action plan. Optimize and implement the multi-channel communication strategy. Develop prospecting campaigns (Google Ads, Facebook…) and reporting, Manage and control the budget. Negotiate the best prices with our service providers (printers…). Here are some tasks:

• Management of websites EBS Energie, EBS Isolation, Symbiote Mouvement, Exagon Habitat, Franklin-EBS...

• Brand launch: Tym Scooter and implementation of 360 communication

• Social Media Strategy: Social media management...

• Community management (customers, prospects), newsletter implementation...

• Project management and oversight

• Liaison with the public relations agency (TV campaign...)

• Team management

• On-site reporting for media content creation

• Implementation of a digital referencing strategy

• Participate in the development and management of trade show follow-up

• Internal and external communication

• SEO/SEA Acquisition Manager --- ROI and KPI

• Brand launch: Tym Scooter and implementation of 360 communication

• Social Media Strategy: Social media management...

• Community management (customers, prospects), newsletter implementation...

• Project management and oversight

• Liaison with the public relations agency (TV campaign...)

• Team management

• On-site reporting for media content creation

• Implementation of a digital referencing strategy

• Participate in the development and management of trade show follow-up

• Internal and external communication

• SEO/SEA Acquisition Manager --- ROI and KPI