BMFreelancer profile translated to English.
Back to original languageAbout Brice
Thanks to my various experiences in administration and direct customer relations, I offer my know-how to effectively manage the customer aspect for you and provide a unique experience to your current and future clients.
My asset?
Excellent interpersonal skills and a great ability to listen in order to identify each client's needs and offer them a clear and quick response to ensure their satisfaction.
How I can bring you value through my skills:
=> Identifying your needs regarding your clients.
=> Setting up a roadmap to jointly choose the processes you wish to implement.
=> My daily use of communication methods (emails, chat, social networks, SMS, calls).
=> Simplifying and organizing the processing of your customer requests.
=> My experience in front-office customer relations.
I am a dynamic and smiling person who is passionate about human contact and bringing customer satisfaction is something I love very much.
Do not hesitate to contact me if you would like more information :)
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Ingenium animalisDigital mail agentDecember 2018 - September 2023 (4 years and 10 months)L'Hay-les-Roses, France
- Reception of incoming mail
- Recording of modifications on IDs (identification cards) using the AGATT software
- Digitization of processed documents
- Customer service by email
- DocaposteVersatile technical agentSeptember 2017 - August 2018 (1 year)Paris, France
- Processing of incoming mail
- Mail rounds for the Euler Hermès insurance company site
- Management of UPS package shipments by email and phone
- Photocopying of documents for commercial events and company seminars
- TéléperformanceRemote customer advisorAugust 2016 - December 2016 (5 months)Montpellier, France
- Reception of incoming calls
- Identification of customer needs
- Use of company software to access customer file
- Offering new deals
- Emailing
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Education
- Baccalaureate in Management Sciences and TechniquesAlbert Schweitzer High School, Le Raincy2011Ce diplôme permet au cours du cursus l'analyse et la compréhension de la partie gestion/finance des entreprises. J'ai pu également me perfectionner en prenant la spécialité comptabilité et finance des entreprise.
- BTS in Management of Commercial UnitsGeoges Clémenceau High School, Villemomble2014Durant mon cursus scolaire, j'ai pu développer mon expertise concernant les différents aspects d'une entreprise notamment le fonctionnement des différentes unités commerciales. C'est à l'issue de cette formation que j'ai pu approfondir mon goût du service client, qui est une partie importante du succès d'une entreprise.
Skill set
Categories
- Other