Brice A.

Building and leading a team of 32 people, with 5 Team Leads overseeing the DACH, BENELUX, UK, and FR markets.

Proud to be part of the founding team of the Octorenov project, shaping the vision from the ground up.

Initiated the development of a new Customer Care department to elevate the post-sales experience and led the implementation of essential tools, including Zendesk, and Modjo, to streamline operations and improve service quality.

Established the monthly manager meeting, creating a strategic meeting to support the alignment and decision-making.

Create, Manage and lead a team of several Customer Service Representatives focused on advice and the desire to buy back for art collectors. Implement Customer Service and E-Reputation strategies. Monitor team performance and provide continuous feedback and training to improve their performance. Collaborate with other departments of the company during the creation of poles. Effectively communicate with customers to resolve delivery issues worldwide.

Lead and motivate a team of customer service representatives to provide exceptional customer service. Resolve customer issues effectively and professionally. Maintain excellent communication with team members and customers. Handle customer complaints professionally and collaborate with other departments of the company to resolve customer issues. Manage daily customer service operations, including inventory management, staff scheduling, and sales strategy implementation. Monitor team performance and provide continuous feedback and training to improve their performance. Ensure customer satisfaction and company success by ensuring superior customer service and efficient and profitable customer service operations. Promote upsells and specific partnerships to maximize company sales.