Freelancer profile translated to English.
Back to original languageAbout Brejnev
Senior IT Support Technician / Workplace Engineer, I have over 15 years of experience in user support, administration of Digital Workplace environments, and operational maintenance of multi-site IT infrastructures. I provide N1 to N3 on-site support, manage the lifecycle of workstations, Microsoft Intune, Microsoft Entra ID, Microsoft 365, Windows Autopilot, Copilot for Microsoft 365, and the imaging and deployment of Windows 10/11 workstations. My background also includes LAN/WAN, VPN, Wi-Fi, and Active Directory administration, as well as incident management via GLPI and ServiceNow, adhering to SLAs and KPIs. Accustomed to demanding environments, I collaborate with Workplace, Infrastructure, Network, and Cybersecurity teams to improve user experience and contribute to digital transformation projects.
French
Native or bilingual
Can work on-site
Mantes-la-Jolie (up to 50km)
Experience
- RichemontInfrastructure and IT Support CoordinatorLUXURY GOODSSeptember 2024 - July 2026 (1 year and 10 months)Paris, France
- Workplace support and on-site assistance for users.
- Administration of Microsoft 365, Intune, and Entra ID environments.
- Management of the workstation lifecycle (preparation, deployment, renewal, and replacement).
- Imaging and deployment of Windows 11 PCs via Windows Autopilot and Microsoft Intune.
- Administration of Device Management (Endpoint Management) and management of compliance policies.
- User support in the adoption of Microsoft 365 and Copilot for Microsoft 365 solutions.
- Diagnosis and resolution of hardware, software, network, and security incidents.
- Ticket management via ServiceNow in compliance with SLAs.
- Participation in Windows 11 migration projects, SD-WAN, and Digital Workplace modernization.
Technical environment: Microsoft 365, Microsoft Intune, Microsoft Entra ID, Windows 10/11, Windows Autopilot, Copilot for Microsoft 365, Endpoint Manager (Device Management), Active Directory, Azure AD, ServiceNow, Windows Update for Business, BitLocker, Microsoft Defender, Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, VPN, LAN/WAN, Wi-Fi, Cisco, ITIL, SLA/KPI. - RATPIT Support TechnicianTRANSPORTATIONJuly 2024 - September 2024 (2 months)Paris, France
- Preparation, installation, and configuration of workstations, mobile devices, smartphones, and tablets.
- Analysis, qualification, and escalation of incidents when necessary.
- Ticket management via ServiceNow, incident tracking, writing reports, and documenting installation and troubleshooting procedures.
- Routine administration within Active Directory, including user password resets.
- Office 365 support, hardware and software incident resolution, PC imaging, user support in using IT tools, preventive equipment maintenance.
- Participation in deployment projects, SIM card management, internal application support, IT and audiovisual equipment inventory, and technology watch.
Technical environment: Windows 10/11, Microsoft 365, Office 365, Active Directory, Exchange, Microsoft Teams, ServiceNow, Windows Autopilot, Microsoft Intune, Microsoft Endpoint Manager, Android Enterprise, Apple iOS, Samsung Knox, VPN, Remote Desktop (RDP), TCP/IP, DNS, DHCP, LAN, Wi-Fi, Adobe Acrobat, ITIL. - ECOBANKSystems and Network Technician / Team LeaderBANKING AND INSURANCENovember 2023 - May 2024 (6 months)Paris, France
- Management of two IT infrastructures within large banking agencies, including monitoring of ATMs/cash dispensers and cash points.
- Maintenance of IT equipment, updates, repairs, replacements, backups, and security actions.
- Diagnosis and resolution of incidents, preparation and configuration of workstations and connected peripherals, administration of Microsoft Office 365 user accounts, configuration and maintenance of printers, consumables tracking.
- Support for internal applications such as Flexcube, Bio, and Smart Teller.
- User and client assistance, network performance monitoring, POS terminal support and configuration, and remote incident resolution via Microsoft Teams.
Technical environment: Windows 10/11, Windows Server 2016/2019, Microsoft 365, Active Directory, Microsoft Exchange, Microsoft Teams, Cisco, Juniper, LAN, WAN, TCP/IP, DNS, DHCP, VPN, ATMs/cash dispensers, POS terminals, network printers, Office 365, Flexcube, Smart Teller, Bio, TeamViewer/Remote Support, ITIL, L1/L2/L3 support, IT infrastructure management.
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Education
- MBA Cybersecurity and Strategic Information ManagementInformation2027MBA Cybersécurité Et Management Stratégique
- Bachelor's Degree in Networks and Telecommunications2017Licence Réseaux et Télécommunications