Freelancer profile translated to English.
Back to original languageAbout Brayan Camilo
I am Brayan Camilo Cortez Leguizamo, a Business Administration professional with complementary training in Advertising and Business Management Technology. I have over 7 years of experience in the contact center sector, working as a data analyst and operational manager in leading companies such as Aecsa, Happy BPO, Millenium BPO, Americas BPO, and Atento Colombia.
My career has focused on data analysis, real-time monitoring, automation of managerial and operational reports, and generation of strategic action plans for decision-making. I am proficient in key tools such as Power BI, Power Query, SQL, Excel, Access, and Looker Studio. I am currently studying Python, which allows me to transform complex data into clear and effective solutions for operational and managerial areas.
I am characterized by being a committed, proactive, and results-oriented person. I enjoy taking on challenges, constantly learning, and contributing value through intelligent information analysis. My approach combines technical precision with strategic vision, making me a reliable ally for optimizing processes, improving indicators, and strengthening decision-making in any organization.
Spanish
Native or bilingual
Can work on-site
Pamplona (up to 50km)
Experience
- AecsaManagement AnalystJuly 2024 - November 2024 (4 months)Perform the creation, implementation, and automation of managerial and operational reports for the mobilize campaign, analyze operational metrics, and generate action plans for achieving results. Additionally, handle the monthly billing review process for the campaign.
- Datamarshall Happy BpoBusiness Administration ProfessionalSeptember 2023 - May 2024 (8 months)Analyze data from the National Savings Fund following call center parameters and metrics for the implementation of managerial reports for invoice analysis and its settlement in different platforms such as Access, Excel, SQL, and Power BI, depending on end-user needs.
- Datamarshall Millenium BpoBusiness Administration ProfessionalMay 2021 - August 2023 (2 years and 3 months)Analyze data from Claro Masivo following call center parameters and metrics for the implementation of reports in different platforms such as Access, Excel, SQL, and Power BI, depending on end-user needs.
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Education
- Technologist in Business ManagementBusiness Management Technology2023tecnologo en gestión empresarial
- Software Programming TechnicianSENA2012técnico en programación de software