Branimir Anastasov

Lead a team of 20 first-level IT support agents supporting employees across multiple European markets. Monitor SLA, KPI, ticket volume, workload distribution, and service performance metrics. Prepare and review operational reports using Excel and internal ticketing data. Ensure accuracy and consistency of incident records, escalations, and support documentation. Analyze recurring issues and workflow bottlenecks to support process improvements. Collaborate with cross-functional teams to improve incident resolution, reporting quality, and operational efficiency. Train and mentor team members on technical procedures, documentation standards, and service quality expectations.

Managed e-commerce fulfillment operations, including inventory handling, order processing, packaging, and courier coordination. Optimized operational workflows to improve delivery accuracy and service quality. Managed customer, supplier, and courier relationships while resolving operational issues. Coordinated business administration, contracts, and client communication.

Managed international creative, production, logistics, and e-commerce-related projects. Coordinated vendors, artists, galleries, and partners across multiple countries. Managed budgets, timelines, production planning, and delivery quality.