Freelancer profile translated to English.
Back to original languageAbout Brandon
As a Customer Success professional, I ensure your clients fully leverage your solution. My role involves facilitating smooth onboarding, resolving issues promptly, and anticipating their needs to guarantee long-term satisfaction and loyalty. I also specialize in creating clear and effective written tutorials to simplify product usage.
French
Native or bilingual
English
Fluent
Spanish
Basic
Remote only
Primarily works remotely
Experience
- PositiveCustomer Support CoachTECHFebruary 2024 - Today (2 years and 4 months)Lyon, FranceCreation of tutorials for better understanding of the platform. User support on the platform through Intercom and Gleap.
- Septeo Solutions Avocats (secib)Support TechnicianJanuary 2023 - September 2023 (8 months)Montpellier, FranceSupport and advice on using the Secib software for lawyers. Unblocking known bugs for users.
- XeroxSales AssistantJune 2019 - August 2019 (2 months)CameroonReporting directly to management and the sales team, my responsibilities included:- Ensuring follow-up of client files (payment reminders, phone follow-up)- Conducting telephone prospecting.
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Education
- Master's degree, Commerce Marketing and EntrepreneurshipMBway2020Master's degree, Commerce Marketing et Entreprenariat
Skill set (8)
Categories
- Other