Freelancer profile translated to English.

Description

Hello,

As a client support and case management professional for 8 years, I assist major clients and individuals daily in handling complaints, disputes, and complex requests.

My approach: rigor, responsiveness, and clear communication, even in sensitive situations.

I offer my freelance services to help companies manage their request volume, improve client satisfaction, and ensure impeccable administrative follow-up.

I am available in the evenings and on weekends to assist you with: client support, dispute management, case processing, and back-office tasks.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Getaround
Claims Associate
TRANSPORTATION
February 2022 - Today (4 years and 4 months)
Paris, France
Management of insurance claims files across several European markets.
Dedicated Key Account Management.
B2B/B2C client relations.
Dispute resolution with the legal department.
Dispute Management Data Analysis Customer Relationship Management (CRM) Account Management Zendesk
Ornikar
Customer Success Manager
March 2019 - June 2025 (6 years and 3 months)
Paris, France
Management of B2B and B2C requests via various channels (Phone, Email,
Private messages on social media).
Monitoring of KPIs (Csat, NPS, Call Time).
Social media dispute management.
Moderation of Facebook and Instagram content. Animation of the support group.
Updating the FAQ, our internal documentation, and processes.
Sending launch kits, restocking, inventory management, delivery tracking, and order reception.
Monitoring of KPIs (Csat, NPS, call time).
Boxtal
Customer Support
July 2018 - March 2019 (8 months)
Paris, France
Processing of incoming requests (email and phone).
Carrier dispute management.
Management of the commercial phone line (advice and sales).
KPI monitoring.
Client Relations Dispute Management Fraud Prevention Intercom B2BtoC