Freelancer profile translated to English.

Description

Versatile and experienced IT support technician, offering troubleshooting, maintenance, and remote technical support services for businesses and individuals. With in-depth expertise in a variety of operating systems, software, and networks, I am committed to providing fast and effective solutions to resolve my clients' IT problems.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

LVMH Fragrance Brands
PROXIMITY SUPPORT TECHNICIAN
LUXURY GOODS
September 2022 - January 2024 (1 year and 5 months)
Neuilly-sur-Seine, France
Management and processing of incidents and requests via ServiceNow Enrollment of smartphones and tablets via Airwatch Portals and Okta Verify PMAD via TeamViewer with installation and configuration of business applications Management of the kiosk for user reception and assistance as well as daily incident resolution, distribution of equipment for new arrivals Management of Active Directory user accounts Masterization of user workstations and installation of WACOM tablets
Active Directory Windows Server Windows PowerShell ServiceNow Airwatch Pulse Secure Virtual Private Network (VPN) Windows 10 iOS TeamViewer OneDrive Microsoft Teams Microsoft Outlook Microsoft Office TCP/IP
Alten
Proximity Support Technician
DIGITAL AND IT
August 2022 - September 2022 (1 month)
Boulogne-Billancourt, France
Processing of tickets via ServiceNow, Installation, configuration and networking of IT equipment Management of user accounts via Active Directory Management of printers, Travel to various sites of the group in Ile de France
ServiceNow Active Directory Microsoft Outlook Microsoft Office Windows 10 OneDrive Microsoft Teams
Miele & Cie. KG
Systems and Networks Technician
MECHANICAL ENGINEERING
March 2022 - July 2022 (5 months)
Le Blanc-Mesnil, France
Processing of tickets via BMC Remedy IT Service Management, user support Cisco router patching, Configuration and networking of Canon printers Workstation masterization Data backup Management of user accounts in Active Directory, iPhone enrollments
BMC Remedy Active Directory Windows Server Windows 10 Windows PowerShell Patching TCP/IP Microsoft OneDrive Microsoft Office Microsoft Teams