Freelancer profile translated to English.

Description

I support sales teams and their managers in sustainably improving the quality of field sales interactions.

I do not offer standard group training. I intervene in real situations, as close as possible to practices, to observe, diagnose, correct, and improve what is concretely happening in the customer relationship.

My approach is based on three levers:

1. Strategic diagnosis: analysis of sales practices, friction points, execution gaps, and management organization.

2. Individual field coaching: observation, debriefing, correction, consolidation.

3. Manager support: anchoring best practices, monitoring progress, ensuring team coherence.

I intervene in particular on:

Consultative selling: active listening, discovery, argumentation, closing
Handling objections
Sales posture
Consistency of execution
Consolidation before closing
Managing difficult situations: aggressive customers, complaints, tension, stress
Anchoring best practices over time
Supporting managers in sustainably developing the team

My goal is not to add more theoretical discourse.

My work consists of identifying what is truly blocking, correcting what is missing, and strengthening what is already working.

Sectors particularly consistent with my approach: retail, retail networks, premium, accessible luxury, cosmetics, and environments with high customer relationship demands.

I intervene in diagnosis, individual field coaching, and managerial support, with a pragmatic approach directly rooted in real sales situations.

I address brands and managers who want to sustainably improve the quality of commercial interactions, without resorting to standard training disconnected from the field.

An initial discussion allows us to quickly qualify your challenges and determine if field coaching would be relevant.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Common
Consultant in retail sales performance
CONSULTING AND AUDITS
February 2025 - Today (1 year and 4 months)
Paris, France
I support retail sales teams in sustainably improving the quality of field sales interactions.
My approach is based on a dual intervention: strategic diagnosis of sales practices and individualized field coaching (observation, debriefing, correction, consolidation).
I intervene without standard group training, focusing on posture, customer discovery, objection handling, closing, and anchoring best practices over time.
A follow-up at 3 and 6 months can complement the coaching to secure results.
Field sales coaching Strategic diagnosis Retail sales development Advanced sales methodologies Support for sustainable performance
UBREIZH
Activity Manager & Commercial Development
TRANSPORTATION
March 2022 - December 2025 (3 years and 9 months)
Quimper, France
Management of a private mobility business: commercial development, customer loyalty, and management of a network of partner drivers. Structuring of the commercial offer, continuous improvement of the customer experience, creation of promotional content, and optimization of digital visibility. Use of generative AI tools to accelerate content production and support business growth.
Commercial development Customer relations & loyalty Activity management Generative AI Google Ads account management
Orange
Sales Manager
TELECOMMUNICATIONS
February 2005 - February 2021 (16 years)
Paris, France
Management of a team of approximately 15 sales representatives in an agency: sales animation, individual coaching, monitoring of performance indicators, and activity management. Direct contribution to commercial development, loyalty of private and professional clients, and implementation of action plans to improve service quality and customer satisfaction.
Sales team management Field sales coaching Sales performance management customer relations Commercial development