Boukefoussa Diane

At Hoist Group France, I managed the entire accounts receivable process, collections, and secured payments in a demanding B2B environment, particularly with major players in the hospitality sector.

My main areas of intervention:

🔹 Amicable debt collection

Managing a client portfolio, analyzing aging reports, making phone and written calls, negotiating settlement solutions, and setting up payment plans. My goal was to accelerate collections while preserving business relationships.

🔹 Pre-litigation and litigation management

Identifying at-risk cases, gathering supporting documents, drafting formal notices, and monitoring cases forwarded to lawyers, judicial officers, and other external stakeholders.

🔹 Handling legal proceedings

Preparing and monitoring applications for payment orders, processing summons, analyzing procedural documents, gathering necessary contractual and accounting information, tracking deadlines, and coordinating with legal counsel until case resolution.

🔹 Client dispute resolution

Analyzing disputes related to invoices, contracts, or services, reconciling accounts, and coordinating with sales, finance, and operational teams to unblock payments.

🔹 Accounts receivable oversight

Monitoring collections, late payments, overdue receivables, and sensitive cases. Developing reports and indicators for management to track cash flow and client risks.

🔹 Improving internal procedures

Structuring reminder processes, ensuring the accuracy of client accounts, and implementing actions to reduce payment times and prevent bad debts.

Diane Recouvrement Conseil helps you with debt collection and mediation for VSEs/SMEs, freelancers, and business creators.

We help you recover debts while maintaining good commercial relationships with your clients.