Freelancer profile translated to English.

Description

I am available to support your projects requiring rigor, discretion, and a good sense of service.

Whether it's managing remote customer relations, transcribing audio files, handling data entry, or translating content from Arabic to French, I always approach my work with seriousness and professionalism.

My goal: to save you time with clear, fast, and well-done work.

Industry field of expertise

Languages

French
Native or bilingual
Arabic
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

ORNIKAR ASSURANCE
CUSTOMER SERVICE REPRESENTATIVE
October 2023 - Today (2 years and 8 months)
Fes, Morocco
• Handling subscription requests from policyholders by phone (front office).
• Personalized advice on car and motorcycle insurance products.
• Following up on client files and updating information (back office).
• Contributing to achieving Ornikar's customer satisfaction goals.
Customer Service Client Advisor Bid Management Data Entry Client Management
Engie Services
Customer Service Advisor
January 2022 - October 2023 (1 year and 9 months)
Fes, Morocco
• Handling incoming calls for Engie's customer service (front office).
• Processing requests related to energy contracts: subscriptions, modifications, cancellations.
• Handling and resolving customer complaints.
• Administrative follow-up of client files and updating databases (back office).
• Collaborating with internal teams to optimize processes and improve customer experience.
(LAB CONTACT)
TELEMARKETER
January 2021 - January 2022 (1 year)
Belgium
• Selling telephony products for Belgian operators (Orange, VOO, Proximus).
• Providing advice and information on offers and services tailored to customer needs.
• Following up on sales and managing customer requests to ensure a positive experience.

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High School Diploma
Lycée Abdelkrim Daoudi
2015
BACCALAURÉAT
PROFESSIONAL BACHELOR'S DEGREE IN COMPUTER SCIENCE
Université Hassan II Ain Chock de
2018
LICENCE PROFESSIONNELLE EN INFORMATIQUE

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