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Bouchra Chihi-KobaaBC

Bouchra Chihi-Kobaa

Strategic leadership & consulting, customer relations

€900/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Bouchra

Dynamic and passionate entrepreneur, with leadership etched in my DNA.
Specialized in strategic development consulting, communication, and digital marketing.

As an expert in customer relations, I wisely guide external customer service audits in various sectors with a focus on employee experience, user experience in service of customer satisfaction.

As a transition manager, I ensure the continuity and success of operations, whether in my role of strategic consulting, business development contribution, or critical transition management.
Passionate about innovation and operational excellence, I strive to create a positive impact at every stage of my professional journey.

In parallel, I sit on the board of a cosmetic laboratory focused on the natural market, where I drive international development and communication strategy.

Areas:
- Commercial, Efficiency, business & ROI, Transition organization, Management and implementation of complex projects
Sectors:
- Telco, Retail, Energy, Insurance, e-commerce, media
  • French

    Native or bilingual

  • English

    Conversational

  • Arabic

    Native or bilingual

  • Spanish

    Conversational

Remote only
Primarily works remotely

Experience

  • Dieze center
    General Manager French Speaking Market
    RETAIL (LARGE RETAILERS)
    January 2023 - March 2024 (1 year and 2 months)
    Rabat, Morocco
    Sector: Outsourcing and offshoring consulting.
    Business Development Performance Analysis Transition Management Growth Strategy Branding Contract Management
  • Konecta France
    Director of Operational Strategy
    SOFTWARE PUBLISHING
    September 2014 - January 2023 (8 years and 5 months)
    Levallois-Perret, France
    Sector: Outsourcing and offshoring consulting.

    I was based between Paris/Casa/Barcelona
    Business Development Performance Analysis Customer Relationship Management (CRM) Process Optimization Budget Management

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