Freelancer profile translated to English.

Description

With a Master's degree in computer science, I have acquired 10 years of experience, including 6 years within 3 international NGOs where I ensured the design, implementation, and deployment of digital and IT solutions. I have obtained several technical certifications, in IT governance and team management, which gives me leadership, strategy implementation, and team collaboration skills.

I have had experience at the continental level, having carried out missions in Mali, Niger, Burkina, Kenya, and Rwanda. I have also been supporting support and program teams for 6 years to integrate technology into their projects by providing advice, training, and solutions.

Languages

French
Native or bilingual
English
Fluent
Arabic
Basic

Workplace preferences

Can work on-site

Dakar (up to 50km)

Amref Health Africa
Regional IT Manager
MEDICAL
August 2022 - Today (3 years and 10 months)
Dakar, Senegal
• Manage IT projects (design, deployment and migration) in line with budget and deadlines.
• Design and deployment of the regional office's IT infrastructure (network architecture, Fortigate firewall, Ubiquity Unify Access Points, workstations, cabling, UPS).
• Administer Office365, ERP, active directory platforms and ensure the integrity of SharePoint data.
• Reporting to the Director of Finance and the Global IT Director on the IT situation.
• Technical support to users and definition of security and IT maintenance policies.
• Writing technical documentation, designing and implementing IT policies.
• Train users on security issues and prevent against security threats to the I.S
• Implement appropriate security tools (antivirus, Firewall), and support their implementation
• Configure user accounts, manage passwords and workstations.
• Definition of the 2023-2030 IT strategy with the global CIO and other country IT Officers.
• Define effective information system management procedures, and monitor their implementation.
• Raise awareness and organize monthly training sessions for users on new technologies.
• Develop plans for feasibility assessment, requirements specification, design, implementation, maintenance, including project plans and cost estimates.
• Ensure the maintenance of the IT system, and technological monitoring.
• Identify and promote innovative solutions useful to users.
• Manage IT equipment and record it in a register on Microsoft List.
• Support users in resolving problems related to ERP systems and creating workflows.
Entreprise : Akademiya2063
IT Manager
April 2021 - July 2022 (1 year and 3 months)
Rwanda Directorate of Immigration and Emigration, Kigali, KV, Rwanda
• Technical support to users in Dakar and Kigali and definition of maintenance policies.
• Ensure the proper functioning of the IT infrastructure for better performance.
• Management of hardware installations and administration of platforms (Office365, ERP, Messaging).
• Set up the IT infrastructure (Switch, Internet, Firewall, Access Points, Laptops).
Entreprise : Norwegian Refugiee Council
IT Assistant
November 2018 - March 2021 (2 years and 4 months)
Boucle du Mouhoun, Burkina Faso
• Implementation of a business continuity plan for the regional office network with 2 internet lines
• Set up the IT network with Cisco Meraki in the Burkina Faso office.
• Train users on IT security, Office 365 and IT tips.
• Administer the F-SECURE antivirus platform (deployment and management of user licenses).
• Set up a virtual machine for the management of biometric access.
• Manage data backup on a SYNOLOGY NAS and on OneDrive.
• Supervise and optimize the IT infrastructure (systems, networks, security, cloud, user workstations).
• Participate in the definition of new system architectures and the choice of hardware.
• Supervise and manage the network with Cisco Meraki and anticipate incidents.
• Set up a monthly reporting system on the status of incidents with Zendesk.
• Assist users in their problems and provide IT training to staff.
• Create and track incident tickets for users with Zendesk.
• Support the Regional IT Coordinator in IT support for other countries
• Write procedures for the implementation of IT solutions and document the procedures
• Configure the network and communication equipment of the Dakar Regional Office.
• Write a standard operating procedure for information system security.
• Administer the Office 365 platform and manage access rights on SharePoint.
• Coordinate with the Oslo IT team for changes, upgrades and deployments
• Deployment of IT equipment and initiation of the acquisition of the VSAT in Niger.