Freelancer profile translated to English.

Description

Versatile and organized professional, I have solid experience in welcoming visitors and managing customer relations. I effectively supervise administrative tasks and use Office suite tools to optimize our operational efficiency. I am committed to providing accurate information about the services offered by the company.

Your background in call centers and telecommunications is remarkable. Since May 2024, you have managed innovative products in France and Canada, contributing to the expansion of technologies such as hearing aids, LEDs, and efficient heating systems. This demonstrates your adaptability and expertise in various markets.

Industry field of expertise

Languages

English
Native or bilingual
French
Fluent
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

Circuit des Études
Computer scientist
E-COMMERCE
January 2015 - Today (11 years and 5 months)
Dakar, Senegal
• Rigor and precision
• Patience and perseverance
• Ability to work under pressure
• Open-mindedness and creativity in solutions
• Clear and professional written communication (emails, professional messaging)
• Remote collaboration (knowing how to give and receive feedback)
• Sense of online relationship (customer relations, remote colleagues)
• Management of virtual meetings
• Reliability & sense of responsibility
• Adaptability to digital tools and changes
• Spirit of initiative
• Problem solving
• Work/life balance (avoiding remote burnout)
Telecommunications Phone pre-qualification broker Telecommuting Social networks
TELE CONSEIL INFINIECALL
CALL EMISSION
June 2024 - Today (2 years)
Insulation in Canada and LED Technology
• Insulation: A major issue for buildings in Canada.
• LED Technology: An effective solution to reduce energy consumption. # Hearing Aids in France and Ecological Energy
• Hearing aids: Recent innovations in France.
• Ecological energy: Importance of adopting renewable energies.
Hôtel de Cisko Centre Cap Krine,
Reception Agent
January 2023 - January 2024 (1 year)
Oussouye, ZG, Senegal
• Welcoming and directing visitors.
• Information on the establishment's services.
• Management of registrations and records.