Boris Chouamo

Assignment at ENGIE - CRM & Data Transformation Program

Consultant within an IT Delivery team at ENGIE, I contributed to the digital transformation and optimization of Renewables & Flexible Power activities, by supporting Business Development teams with solutions for automating inter-application data flows, data migrations from a source to a destination application, significant evolutions of tools for Governance and reporting on projects in development (Salesforce), and monitoring dashboards.

🎯 Scoping & AMOA (Assistance to the Contracting Authority)

• Facilitation of business workshops (Business Development, IT, and Data)

• Requirements gathering and writing functional specifications

• IT/Business alignment and stakeholder coordination

• Change management in a context of merging several GBUs

🚀 Salesforce CRM & Transformation

• Design and implementation of a custom Salesforce object for the Renewables GBU

• Redesign of the data model and harmonization of commercial processes

• Steering of data migration (Opportunity → custom object)

• Standardization of repositories and data governance

🔄 Interfaces & Data Flows

• Automation of inter-application flows via Talend & AWS S3

• Securing ETL pipelines

• Anticipation of risks related to multi-system inconsistencies

📊 Data Management, Reporting & Dashboarding

• Design of Grafana dashboards for real-time monitoring of wind farms (performance indicators, availability, alerting)

• Provision of decision-making tools for operational teams

Strategic Steering:

• Creation of reports and dashboards for tracking project pipelines in Salesforce

• Design and creation of strategic dashboards in Power BI (evolution of project portfolio, development KPIs, projections)

IT Business Analyst in the field of IT solutions for air transport (Ticketing & Sales).

Participation in strategic projects for real-time fraudulent sales detection, optimization of electronic ticketing processes for the air transport sector, and automatic generation and sending of sales reports, in an international and Agile environment.

Key achievements and responsibilities:

🎯 Business Analysis & AMOA

• Gathering and formalizing client needs for sales detection and monitoring solutions

• Defining functional rules for fraud detection systems

• Coordination of tests and post-deployment monitoring at an international level

• Collaboration with business and IT teams to ensure alignment and quality of deliverables

📊 Reporting & Data

• Design and automation of sales reports for airlines

• Standardization of formats (IATA, XML, JSON) and definition of key KPIs for operational monitoring

• Validation and reliability of data before publication

• Training of internal teams on the use of reports and dashboards

• Participation in data modeling to improve the quality and efficiency of processes

🔄 Functional Evolutions & Agile Delivery

• Design and evolution of electronic ticketing functionalities and status tracking

• Management of international projects using Agile methods (Scrum)

• Coordination of multi-site teams to ensure timely delivery and client satisfaction

Responsible for developing a prototype of a new mobile application built from scratch to facilitate the control of the actual usage of associated services sold in the air travel industry.

• Planning and structuring of the different project phases

• Gathering and analysis of business needs

• Conducting interviews and facilitating meetings with stakeholders

• Building the functional vision of the product

• Developing a Proof of Concept (PoC) to demonstrate different usage scenarios

• Designing the software architecture and application model

• Developing the mobile application

• Iterating on business needs and functional specifications

• Technical development

• Testing and validation