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Borhen IssaouiBI

Borhen Issaoui

IT Support

€125/day
Paris, FR
8-15 years
Active Directory
Windows Server
Linux
Customer service
IT support

Average response time: 1 hour

Freelancer profile translated to English.
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About Borhen

IT professional with over 7 years of experience in IT support, systems, and networks within large organizations. Solid expertise in Active Directory, O365, user management, workstations and servers, as well as ITSM (iTop, ServiceNow, GLPI). Proven experience in L1/L2 support, Windows/Linux environment administration, and incident management. Certified IBM – Introduction to NoSQL Databases, with knowledge in NoSQL, Big Data, and cloud architectures.

  • Arabic

    Native or bilingual

  • English

    Fluent

  • French

    Native or bilingual

  • Italian

    Conversational

Can work on-site
Paris (up to 50km)

Experience

  • NEWREST Group Toulouse
    System and Network Administrator
    AVIATION AND AEROSPACE
    December 2023 - Today (2 years and 6 months)
    CHARGUIA 2, AN, Tunisia
     NEWREST Group Project:
    •  NDE: Management (Mails, (Share, O365 Licenses (DeskMailbox, Community, Enterprise..)), SubOU (Users, Deleted items..), DL, Groups, Computers.
    •  iTop:
    •  Myprofile, Letsignit, MFA, File transfer, Webmail, Self-update password, lost password, OneDrive, IT Dashboard, Reports Server.
    •  Share (Antivirus, Forticlient VPN, Letsignit, TeamViewer)
    •  Configuration of a new integration with necessary tools (Office, Letsignit, Forticlient VPN, Teams)
    •  WASADA Accounts: WA (Workstation Administration), SA (Server Administration), DA (Domain Administration).
    •  Installation of Cegid licenses on different environments: DEV, REC, PREPROD, and PROD.
    •  Cegid prod-preprod copy: Backup of the 2 databases (xrppro and xrppre), restore the xrppro database on xrppre then execute the XRPPRO to XRPPRE cloning script for TRT and WEB.
    •  Installation of Cegid licenses on DEV, REC, PREPROD, and PROD.
    Active Directory iTop Windows Server Customer service
  • Capgemini Engineering
    IT Support Consultant
    DIGITAL AND IT
    May 2021 - December 2023 (2 years and 7 months)
    Tunis, Tunisia
     PSA Project:
     Develop, edit, and distribute APV and PR technical documentation
     Transfer static data (pre-production server)

     Update static sites on the Service box portal
     Receive and process requests for static documentation deliverables

     Egis Project:
    Administer, operate, maintain, and evolve the IT network and its services:
     Implement, administer, and maintain hardware and software architectures
    (systems and tools, application servers, communication frontends, security tools and architectures,
    database management software...).
     Control and ensure the consistency of the information system and adherence to used standards. Perform
    daily monitoring of servers and data storage systems.
     Monitor daily network operations, ensuring and guaranteeing its interconnection and interoperability
    conditions within the local and national IT ecosystem (academic or regional environment, Réseau Canopé).
     Provide support to local technicians; contribute to incident management; intervene on failures and malfunctions.
     Evaluate and organize the purchase of hardware and software (development, updating, and evolution of the
    information system). If necessary, contribute to the development of public procurement related to the field of activity.
     Ensure network compliance with service needs (management applications), particularly for the establishment's
    publications and websites, as well as with current regulations
    (log file conservation).
     Organize equipment maintenance in training rooms and loan equipment.
     Write documents for the presentation and use of the information system (implementation, update, and
    operation processes for information system components).
  • (TMI)
    Tunisie Micro-informatique
    October 2018 - November 2019 (1 year and 1 month)
    Tunis, Tunisia
    •  Commissioning: of x52 Huawei servers at Tunisie Telecom, IT equipment at Teleperformance platforms, and servers at the Ministry of Finance Computer Center (CIMF).
    •  Ensure knowledge transfer to the client as part of the project.
    •  Integrate innovative technological solutions for the client.

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Education

  • National Diploma of Engineering in Computer Science
    ESPRIT
    2023
    Diplôme National d'Ingénieur en Informatique
  • Applied Bachelor's Degree in Computer Networks Technologies
    Higher Institute of Computer Science of Kef (ISI)
    2017
    Licence Appliquée En Technologies Des Réseaux Informatiques
Check out Borhen's education

Skill set

iTop
ServiceNow
Jira
GLPI

Categories

  • Other