Freelancer profile translated to English.

Description

Senior VoIP Engineer with over 10 years of experience in the design, deployment, and support of VoIP and telecom solutions. Specializing in Centrex, SIP Trunking, and IPBX architectures, as well as advanced N2/N3 support for critical environments. With in-depth technical expertise and experience in coordination with operators, software vendors, and internal teams, I guarantee service quality, operational continuity, and adherence to commitments.

Languages

Arabic
Native or bilingual
French
Native or bilingual
English
Basic

Workplace preferences

Can work on-site

Paris (up to 50km)

Tigerkom
IT Project Manager / VoIP Solutions Manager
TELECOMMUNICATIONS
January 2023 - February 2026 (3 years and 2 months)
France
• - Management of telecom, VoIP, and Centrex solutions
• - Coordination of internal teams, software vendors, and VoIP operators
• - Deployments and go-lives
• - Advanced N2 / N3 support and critical incident management
• - Client relations, continuous improvement, and technological watch
3CX Centrex
Pentabell
VoIP Technical Project Manager / Infrastructure
January 2019 - January 2022 (3 years)
France
• - Voice and Unified Communications Projects
• - Centrex, VoIP, SIP Trunking Solutions
• - Technical coordination and N2 / N3 support
Praxys CRM
VoIP Technical Project Manager / Account Manager
January 2010 - January 2019 (9 years)
Tunisia
• - Client VoIP Architectures
• - International operator coordination
• - N2 / N3 support and client assistance