Freelancer profile translated to English.
Back to original languageAbout Bogdan - Nickname Boogie
Greetings 😊
My nickname is Boogie, an independent IT specialist with over 20 years of practical experience: from hardware repair at 16 to L3 Support and VIP/Executive Support in sensitive, international, and demanding environments.
I intervene where speed, precision, calm, and absolute discretion are required.
⭐ Expertise: L3 Troubleshooting – Windows / macOS / Linux
I handle incidents that lower levels cannot resolve:
• Critical system errors (boot, BSOD, kernel issues)
• Complex application malfunctions
• Advanced log & crash report analysis
• Workstation optimization, stabilization, and reliability
• In-depth resolution on Windows 98 → 11, macOS & Linux Mint/Ubuntu (GUI & basic terminal knowledge)
👔 VIP / Executive Support
Premium support for executives and strategic profiles:
• Absolute priority & immediate intervention
• Clear and reassuring communication
• Quick resolution, without disruption
• Total discretion and respect for business imperatives
🖥️ Multi-OS & User Workstation Expert
• Windows all versions
• macOS (advanced support, complex incidents)
• Linux Mint / Ubuntu
• Hardware, software, hybrid environments, mobility
• Workstation network diagnostics (no advanced DHCP/DNS configuration)
🎯 What sets me apart
✔ Very fast and accurate diagnosis
✔ Composure in critical situations
✔ Impeccable human relations, even with very demanding profiles
✔ Absolute reliability: a problem is never left unresolved
✔ Attention to detail & consistency in quality
✔ French – English – Romanian
🔧 Premium Skills
• L3 Troubleshooting & complex escalations
• VIP Support
• Advanced Hardware/Software
• Critical incident resolution
• Documentation & continuous improvement
• International support & corporate environment
I offer a premium, autonomous, and reliable freelance service with an unparalleled human touch.
French
Native or bilingual
Romanian
Native or bilingual
English
Native or bilingual
Dutch
Basic
Can work on-site
Brussels (up to 50km)
Experience
- Stefanini S.A.MasterCard HQ Europe - IT Field ServicesDIGITAL AND ITJanuary 2022 - November 2025 (3 years and 10 months)Waterloo, Belgium• Delivered multilingual on-site and remote IT support (English, French, Romanian) across corporate offices, ensuring smooth daily operations.• Diagnosed and resolved hardware, software, and Windows 10 issues on desktops, laptops, printers, and mobile devices (iOS, Android).• Installed, configured, and maintained IT equipment following enterprise standards, including imaging and system preparation.• Utilized BMC Helix ITSM to log incidents, track tickets, and document service requests in line with ITIL best practices.• Managed Active Directory accounts, applied Group Policy Objects (GPOs), and supported endpoint protection via Symantec.• Oversaw IT asset management — investigated missing devices, maintained inventory accuracy, and ensured proper equipment allocation.• Provided front-line assistance through a walk-in IT Help Corner, creating tickets, offering immediate troubleshooting, and scheduling in-depth support.• Supported key business applications and collaborated with engineering teams to maintain stable, secure, and efficient IT operations.• Recognized for reliability, strong problem-solving skills, and a user-focused approach in a dynamic, multicultural environment.
- TMF ComptaTechnician ICTJanuary 2022 - January 2022Zaventem, Belgium• Assist with maintaining and updating devices• Troubleshoot and repair computer and laptops on different OS, both hardware and software.
- Professional WorkersCo-Owner - "Administrative Assistant & ICT SupportJanuary 2018 - January 2022 (4 years)Wemmel, VB, Belgium• Provided multilingual IT support (English, French, Romanian) across Windows, Mac, Android, and iOS systems.• Diagnosed and resolved hardware, software, and network issues on desktops, laptops, printers, and mobile devices.• Installed and maintained systems, performed upgrades, backups, and antivirus management.• Ensured accurate documentation and efficient ticket handling for all IT incidents.Administrative Support
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Education
- Technician PC & Network Support Qualification CertificateCOFTeN2016Technician PC & Network Support Qualification Certificate
- Certificate in Advanced English - Grade C 1Cambridge Assessment International Education2019Certificate in Advanced English - Grade C 1
Certifications
- PC and Network Technician & SupportCOFTeN2016
- TPC2 Skill Title – PC Maintenance & Troubleshooting in a Local Network EnvironmentConsortium de Validation des Compétences2018