You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Malt Strategy
New report
Malt Tech Trends 2026
Bob WilliamsBW

Bob Williams

Operating Officer | BPO/GBS | Talent Strategy

€1,000/day
Lisbon, PT
15+ years
"Ordering Chaos"
Value Recovery
Human Capital ROI
Transformation
"Founder-Operator" Hybrid Mentality

Average response time: 1 hour

About Bob

High-velocity Operator with a career defined by "ordering chaos" and delivering immediate P&L impact across Global Markets.
Core Thesis: I bridge the gap between complex strategy and disciplined execution. Whether orchestrating multi-billion-euro carve-outs in the BFSI sector or flattening global management structures for 30+ markets, I specialise in identifying value leakage and converting human capital into measurable enterprise value.
Banking and Financial Services
Defense and Military
HR Services
Private Equity

  • English

    Native or bilingual

  • Portuguese

    Conversational

  • Italian

    Conversational

Can work on-site
Lisbon (up to 50km)

Experience

  • ReFlame & Human Capital Executive Coaching
    Founder
    HUMAN RESOURCES
    November 2023 - Today (2 years and 7 months)
    Lisbon, Portugal
    Spearheaded the end-to-end development of a career-tech startup, moving from initial concept to market testing. While the venture did not reach Product-Market Fit (PMF) for full-scale commercialisation, it served as a high-intensity theatre for developing the next-generation "Capability Currency" frameworks required in the 2026 labour market.
    • Venture Leadership: Built the functional legal, operational, and digital infrastructure from the ground up, managing the full lifecycle of a mission-driven startup.
    • Product Development: Designed a scalable "Employee Life Time Value" model using structured accountability and behavioural data to convert human potential into hard commercial value.
    • AI Integration: Successfully integrated Google AI Professional frameworks into executive leadership workflows to bridge the gap between "military precision" and "digital intelligence".
    • Fractional Transformation & Coaching: Provided high-intensity, ICF-certified diagnostic coaching and performance resets for CTOs and CDOs to stabilise hybrid team operations during organisational disruption.
    Leadership Development artificial intelligence "Founder-Operator" Hybrid Mentality Change and Transformation Management Value Recovery
  • Teleperformance.
    Global Head of Executive Development
    HUMAN RESOURCES
    November 2019 - December 2023 (4 years and 1 month)
    Lisbon, Portugal
    Directly accountable for the transformation of leadership operating models across a complex, distributed footprint spanning 30+ countries and 20+ languages. Tasked to identify value leakage within global functions and deliver immediate P&L impact.
    • €12M+ EBITDA Value Recovery: Diagnosed and executed a rapid global executive talent acquisition overhaul and recovered €12M+ in recurring annual savings by internalising executive headhunting and eliminating high-cost third-party vendor dependencies.
    • Structural Compression & Agility: Redesigned the global "spans-and-layers" model for 2,000+ leaders. Eliminated middle-management redundancy to increase individual accountability and accelerate execution speed, aligning the organisation with 2026 lean-structure trends.
    • Performance Architecture (32% ROI): Rebuilt global leadership infrastructure to integrate performance data with talent diagnostics. Drove a 32% increase in internal promotion rates, securing a resilient, high-velocity leadership bench while reducing external hiring costs.
    • Strategic Capability Reset: Transitioned the organisational culture from tenure-based management to "Modern Capability Currency". Prioritised learning agility and technology governance across the global leadership tier to ensure future-ready GBS delivery.
    Leadership Development Value Recovery Change and Transformation Management Human Capital ROI
  • Bob Williams Consulting.
    Consultant
    May 2018 - November 2019 (1 year and 6 months)
    Transformation Methodologies in High-Velocity, Resource-Constrained Environments

    Executed a series of strategic, time-bound mandates focused on stress-testing operational frameworks within fast-moving, early-stage businesses. This period served as a laboratory for "synthesising and simplifying" complex business problems, sharpening the discipline required for the high commercial intensity of the 2026 corporate theatre.
    Change and Transformation Management
Check out Bob's experience

Recommendations

Be the first to recommend Bob

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

Education

  • Google AI Professional
    Google AI Professional
  • Professional Certificate for Executive Coaching
    Henley Business School
    2024
    Professional Certificate for Executive Coaching
Check out Bob's education

Skill set

artificial intelligence
Carve-Out
Project Management (PMO)
Target Operating Model
Leadership Development
Change and Transformation Management
Corporate Restructuring
M&A

Categories