About Arthur
French
Native or bilingual
English
Fluent
Experience
- KardSupport Engineer ExpertBANKING AND INSURANCEJuly 2019 - August 2020 (1 year and 1 month)Paris, FranceProduct, data, support, optimizations- Launched & scaled the customer service (from 0 to 4000 tickets per week)- Processes (Created, optimized and automated processes on a data-driven basis)- Product (Analysis, reporting, feedback, NPS, BOT, FAQ and ChatBots)
- BoltOperations, Fleet & automationsTRANSPORTATIONDecember 2018 - July 2019 (7 months)Paris Area, FranceEverything e-scooters (optimizations & automations)- Launched Bolt in Paris (from 0 to 5000 active scooters)- Launched Bolt in Madrid (from 0 to 800 active scooters)- Processes (Created, optimized and automated processes)- Fleet (Existing fleet & managing new deployments)
- Self-employedOnePilot, Residly, Office ChairsTECHAugust 2020 - Today (5 years and 10 months)
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