Freelancer profile translated to English.
Back to original languageAbout Barbara
Gain performance, aim for excellence! Dare to experience!
I offer to support you in your IT projects.
Audit, consulting, project management and animation, transformation, change management, IT system merger, management...
With a strong core business: data, decision support, KPIs, statistics, and CRM, customer relationship management.
Numerous experiences with multiple hats, sometimes simultaneously.
Very adaptable, pragmatic, efficient, autonomous, curious, enthusiastic, human, and a good listener.
My goal: to bring my skills and my "savoir-être" (know-how and interpersonal skills), to learn... in a friendly and respectful environment.
To help you develop your activities, innovate, stand out... with a constant focus on process optimization, better employee/partner experience, cost reduction, and customer satisfaction.
Ideally, I would like to work on data-related issues. While being open to any mission without direct connection: I will find it and bring it to you!
Appetite for complex and ambitious projects. And/or innovative ones, bringing real added value to people. Ideally both :)
Looking forward to discussing!
French
Native or bilingual
English
Fluent
Can work on-site
Aix-en-Provence (up to 50km), Marseille (up to 50km), Montpellier (up to 20km), Paris (up to 20km), Lyon (up to 20km)
Experience
- B-MindyAudit, Consulting - Project Manager DATA / BI / MOA / MOETECHAugust 2023 - Today (2 years and 9 months)Les Pennes-Mirabeau, FranceAudit, Consulting.Project Management MOA / DATA - Product Owner / BI / Decision Support / Functional / CRM / Customer Relationship Management / Management / Agile Methodologies
- NeuroperfBusiness Creator and OwnerHEALTH AND WELLNESSFebruary 2018 - December 2022 (4 years and 10 months)Les Pennes-Mirabeau, FranceMarket research, financial projections, management, steering, accounting follow-up, client support, opportunity study for creating shared tools
- SFRProject ManagerTELECOMMUNICATIONSApril 2004 - January 2018 (13 years and 10 months)Marseille, FranceNeuf Telecom / Neuf Cegetel / SFRProject Management, Business Analysis: needs analysis, specifications, planning, communication- Business Analysis for customer relationship management tools (CRM, internal tools) and decision support tools: guarantor of the needs of reporting, analysis, and forecasting teams, and internal and external operational staff- Implementation of tools for monitoring technical incident resolution times: identification of dysfunctions, process optimization, team reorganization, 20% gain in average resolution timesStudies/Analyses- Implementation of a new customer service activity monitoring system: definition of indicators, KPIs, implementation and deployment to 8 external call centers- Monitoring of customer service performance, analysis of customer behavior. Identification of improvement levers, recommendations, and quantified monitoring of the effectiveness of implemented actions- Forecasting of consumer customer service activities and budget monitoringManagement- Team management (2-15 people)- Transversal management. Management of relationships with external service providers.- Employee skill development on new tools. Reorganization and optimization of reporting production activity. Documentation of dashboard update procedures.IT Development: needs analysis, design, specification, and development- Implementation of ADSL offer steering tools. Redesign of the monitoring of enterprise service deployment (from order taking to invoicing). Documentation and supervision of data flows for decision support databases and activity monitoring dashboard updates- Unification of decision support tools for the Neuf and Cegetel groups
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Education
- Engineering Degree from ENSAIENSAI: National School of Statistics and Information Analysis – Rennes2001Statistiques, Analyse de données Informatique Décisionnelle / Business intelligence BI / Traitement informatique de données Bases de données Oracle, langage SQL, mySql Architecture de bases de données Data mart / Data warehouse / Data lake / Référentiel de données Outils statistiques : SAS, Clementine SPSS SPAD, BusinnessObject, WebI, PowerBI Gestion de flux de données, ETL Sunopsis, Informatica Sciences économiques, économétrie, prévisions Développement informatique (C++, shell, linux...)
- DUT STIDIUT STID: Statistics and IT Data Processing – Carcassonne1997Statistiques, informatique, bases de données, Oracle SQL, programmation, économie
Certifications
- Certification Managing Teams in Agile ModeFrench-Speaking Society for Agility2023