Freelancer profile translated to English.
Back to original languageAbout Bis
With a very easy and unifying communication sense, enjoying the challenge of working in a demanding environment while maintaining a high level of work under pressure, I always seek to acquire more skills. I like to set new goals and work hard to achieve them.
In my various roles as IT Manager, I have learned to reorganize myself and implement the necessary procedures to ensure the smooth running of IT systems. Furthermore, the project manager role has allowed me to gain enriching and rewarding new experience.
English
Fluent
French
Native or bilingual
Can work on-site
Bezons (up to 10km), Paris 17e Arrondissement (up to 10km)
Experience
- LEGO GroupIT ManagerNovember 2018 - Today (7 years and 8 months)Région de Paris, France
- Eisai USManager of IT Support and ManagementApril 2015 - November 2018 (3 years and 7 months)La DéfenseReporting to the IT Director EMEA based in the UK, as the responsible person, point of contact, and sole IT referent on site:- Provide technical and IT support- Ensure that IT incident management, service requests, and changes are carried out in accordance with the service management framework- Prioritize incidents that impact the business- Follow escalation procedures to expedite incident resolution- Use problem management tools and techniques to identify the cause and choose appropriate means for their resolution- Administer the internal telephone system- Be the first point of contact for IT-related questions from employees on site and traveling- Provide initial training for new employees and follow up on individual training- Work closely with other IT staff in the EMEA region to ensure effective operational service is maintained throughout the region.- Monitor and work with external suppliers and apply service level agreements- Follow EMEA IT procedures- Work with EFS employees and ensure compliance with communication and adherence to EMEA IT policy and standards- Manage the mobile phone fleet- Approve monthly invoices related to IT department expenses- Ensure the proper functioning of IT facilities (Server room and Office)- Translate procedures from English to French for users- Supervise the information network infrastructure and guarantee its operation and security- Identify user needs, monitor them, and propose trade-offs- Manage user accounts (Windows and email) and their rights on the information system- Travel within the EMEA region.
- IVIDATA GROUPTechnical Support Coordinator/Application Support Engineer at Invivo via SSII IviDataJanuary 2014 - April 2015 (1 year and 3 months)Reporting to the Research and Development Department Manager:- Act as the link, point of contact, and communication channel between different teams and the manager- Create, update, and ensure adherence to functional and technical procedures- Provide Level 2 and 3 responses to questions posed by cooperatives (Agronomy)- Incident Management: Resolve and/or dispatch incidents to the relevant teams/individuals- Manage communication with cooperatives- Create SQL scripts for insertion and updates- Test Bugs and application improvements- Test and validate new modules and improvements before updates- Ensure the operability of the application and its servicesProject Manager (Development Side) for the Application Deployment in Great Britain:- Translate the application from French to English- Implement specific modules requested by the UK client with the developers- Train future users and employees- Write specifications requested and agreed upon with the client- Ensure compliance with deadlines, quality, and costsTechnical Environment: Windows Server 2008 R2, Microsoft Exchange 2010, Active Directory, ISAE (Ticketing Tool), SQL Server Management Studio
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Education
- ITIL 2011 Service Management Foundation Certification – Cert #: 05660EXIN your ICT competence partner2017
- DEUST in Multimedia IT, Management and ImplementationUniversité Panthéon Assas (Paris II)2007
Skill set (26)
Categories
- Other